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RingCentral Contact Center Logo

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

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(10)

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RingCentral Contact Center Reviews - Page 3

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187 reviews

Recommended

SD
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Sean D.

Computer Software, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Incredible call center alternative (especially when working from home)

Reviewed 3 years ago

Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.

Pros

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

Cons

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

MB
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Melissa B.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ring Central Contact Center Review

Reviewed 6 years ago
Pros

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Cons

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.