RingCentral Contact Center Reviews - Page 6

The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

It seems like it has a lot of options in its feature sets.

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

The pricing is a bit on the high end of the market would be my only complaint.

Reports are so easy to run, accurate data and fast response.

Interface, could be better, needs to refresh and be more dynamics.

I like that I can call around the world with it.

Can be improved and make the UI more responsive.

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent.

- The pricing can be made more affordable - They can add more features and limits to the applications

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.

A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.