SeamlessDesk Features

SeamlessDesk

Simple. Affordable. Service Desk Software.

4.58/5 (24 reviews)

SeamlessDesk Feature Summary

  • Automated Routing
  • Community Forums
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Network Monitoring
  • Remote Access/Control
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Workflow Configuration

Competitor Feature Comparison

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Management
Automatic Notifications
Billing & Invoicing
Call Center Management
Change Management
Client Portal
Collaboration Tools
Configuration Management
Contract Management
Custom Fields
Custom Forms
Customer Complaint Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Escalation Management
Event Triggered Actions
Help Desk Management
Instant Messaging
Inventory Management
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Performance Reports
Personalized Profiles
Prioritizing
Problem Management
Projections
Real Time Notifications
SLA Management
Scheduled Reporting
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
User Management
Widgets
Workflow Management
Visit WebsiteCompare App
API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Management
Automatic Notifications
Billing & Invoicing
Call Center Management
Change Management
Client Portal
Collaboration Tools
Configuration Management
Contract Management
Custom Fields
Custom Forms
Customer Complaint Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Escalation Management
Event Triggered Actions
Help Desk Management
Instant Messaging
Inventory Management
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Performance Reports
Personalized Profiles
Prioritizing
Problem Management
Projections
Real Time Notifications
SLA Management
Scheduled Reporting
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
User Management
Widgets
Workflow Management
Visit WebsiteCompare App
API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Management
Automatic Notifications
Billing & Invoicing
Call Center Management
Change Management
Client Portal
Collaboration Tools
Configuration Management
Contract Management
Custom Fields
Custom Forms
Customer Complaint Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Escalation Management
Event Triggered Actions
Help Desk Management
Instant Messaging
Inventory Management
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Performance Reports
Personalized Profiles
Prioritizing
Problem Management
Projections
Real Time Notifications
SLA Management
Scheduled Reporting
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
User Management
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

SeamlessDesk Feature Reviews

22 reviewers had the following to say about SeamlessDesk's features:

Michael Johnston

Made my life much easier

2018-03-30

Overall made it easier to reach my customers faster to fix issues.

Pros

Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Cons

No phone integration, would like if I could add a module for when customers call in to integrate the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Evans

Great Affordable Solution for any business!

2020-08-28

Cost benefits, customizability, great support.

Pros

Setting rules for automatic situational replies work great.

Cons

The only thing I don't like, is sometimes the tickets have ?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheridan Snyder

Great solution and great support.

2020-09-02

Great customer support. We have had some ideas to modify how some of their products work, and their team has been on the ball to either help us utilize the platform better or add custom features for us.

Pros

Lastly, they just released a new Project Management and reporting feature that I have not entirely used yet, but looks very powerful.

Cons

I honestly cannot name any "Cons." It does everything that I need it to do and it does it very well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie Bielich

User friendly... a true "seamless" way to submit a request.

2018-02-16

The process of submitting a ticket is WAY faster then creating an email or written request.

Pros

I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day.

Cons

Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Smith

This site has been a great addition to our business and the perfec solution for our help desk needs.

2018-02-07

Pros

This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs.

Cons

The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Seamless Desk


Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

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Dillon Scott

Easy, simple User interface, well organized, friendly quick customer support, well ran software.

2018-04-02

A great asset manager, a ticketing system that cooperates well with my asset manager.

Pros

Layout of the categories and organization of the tickets and asset manager are well made.

Cons

Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Will stokes

SeamlessDesk is a great small to medium size company help desk solution

2020-08-26

We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.

Pros

SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app.

Cons

We had some hiccups with some emails looping but they fixed is quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Max Halbrecht

Great sofware

2020-08-31

Pros

Very use friendly, helped to integrate some of the solutions

Cons

N/a, had no problems except that it was laggy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Noxon, MBA

Great Service Desk software if you care about associating assets to tickets

2020-08-28

They have been great to work with. They communicate very well and always have the answers when I need help.

Pros

The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management.

Cons

SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Louis Kalis

Perfectly featured Help Desk Ticketing, Asset Tracking , and Knowledge-base software I could find.

2019-02-23

Wonderful. It's cost effective, and meets all of our needs. This is perfect all small and mid-sized markets. I could also see this used in large deployments as well, but I feel it's more of a 1-1000 user scenario. We are a company of 80 users.

Pros

I have been in the industry for over 20 years and find this to be top software for ticketing, asset tracking, and knowledge-base creation.

Cons

I found a few bugs, but was impressed at how quickly support took care of them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean Skottey

It does exactly what a helpdesk ticketing system should

2018-02-15

Pros

It's quite easy to use... each of the features are a breeze to find and managing tickets takes very little time

Cons

Perhaps it would be nice to have a mobile app that would notify you if a ticket was assigned, but emailing it works just fine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
DANIEL WHITMORE

Software Review

2020-08-26

Overall the software does the Job.

Pros

User Friendly GUI. Ease of use for end users.

Cons

Settings menu, knowledge base.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Carlos

Easy but powerful software. Gets the job done

2018-02-21

I used to manage all my support from emails and this made it way easier.

Pros

The asset manager flows nicely into tickets.

Cons

There are so many features I just have to go through them all, but overall basic settings gets the job done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanna Lauster

Like how easy it is to use

2018-04-02

Pros

Being able to convert my old excel spreadsheet/email support system for my parents to something that runs WAY smoother.

Cons

Also take a little while to get the hang of it, but once you learn it, it seems easy to me now.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jaden Swift

Amazing - I've used multiple helpdesk/ticketing systems, and this one takes the cake by far.

2018-02-15

The ease and functionality this brings at the price vs other software is outstanding. Very happy customer.

Pros

This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

Cons

Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Drue Burkhalter

Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

2017-10-27

Pros

Was able to implement this help desk ticketing system and start using it very quickly.

Cons

Name recognition weak. And support is a concer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Seamless Desk


Awesome! Glad you like it.

Read more
Kelly Hoster

Great tool and product to handle our support load

2018-04-06

Just dealing with users requests is much easier now

Pros

SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Cons

The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Terri Dale

I have had such a great experience with this company and will continue to use the product. They are

2018-06-20

Pros

Makes it easy to go in and put in time requests and to se your hours.

Cons

What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mona Dillon

I use this software to manage our multiple facilities maintenance requirements. It works very well.

2018-02-16

Ease of scheduling and maintaining our multiple facilities in a time manner.

Pros

The ease of use and ability acknowledge users showing what step of the process we are in at that time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
alan mask

Great e-ticket product

2020-08-31

Pros

very easy to use. the update on the status are very useful.

Cons

from an end user (not an administrator), I do not see any issues with software. works great.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A really seamless product

2018-03-30

Pros

Its very easy and convenient to use and affordable too.

Cons

Company should work on adding few more features . I don't see anything bad about this particular software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Cendra Brooks

I enjoy using this program at work because it allows me a place to submit all my requests.

2018-06-20

Pros

What I like most about SeamlessDesk is how user friendly it is. It's easy to navigate the site and put in all necessary requests.

Cons

Although there is always room for improvement, I feel that overall it is a strong product that functions really well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more