SecureLink vs BeyondTrust Remote Support Comparison

TeamViewer Remote

AnyDesk

LogMeIn Rescue

Dolibarr

Forcepoint Web Security

ManageEngine OpManager Plus

the best remote support  

SecureLink as secure Remote support 

Overall experience once I'm connected is great.  It allows easy remote access to client's sites, they can put the username and password in behind the scenes so once you authenticate and click on the server it logs you in.  Very straight forward application and easy to use.

What's Great About SecureLink

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Allowed me to be able connect to my remote users and provide support. Eliminated the need to travel to site to resolve issues 

ok, easy to use 

Review

Using multiple VPN's  for my job, I find that SecureLink is the easiest to use with the least amount of issues.  End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)

SecureLink is great as a VPN for tech support

Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team. 

Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature. 

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Primarily seperation of external vendors and remote users.

We use this primarily for external vendor access to internal platforms and it has been great so far.

Easy Access, Security, Scalability, Remote working facility

Feels like a hyperloop between my system and server instances, love it!!!

YCC Experience 

Andrew, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.

It appears as though you had some feedback around the product's deployment methods. If possible, I would like to further discuss some of the details around the pain points you encountered when it came to deployment. 

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

Overall I am able to accomplish what I need to with securelink.

Meets my needs

SecureLink Review

SecureLink review 

Abdelraham, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. 

We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process. 

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

SecureLink

SecureLink gets the job done for remote IT service support.

I used to primarily use Windows, but now I am mostly a Mac user. My sole purpose for using this application is remote access. I use this application daily and have used it since 2015. I use many remote access tools and VPNs on a daily bases and this is the worst one I've experienced by far. In the last couple years, I can't think of many times I've use this software and had it work successfully. It consistently fails to log on and I've even had it fail to connect the session in older versions. I've reached out to support and they are professional, but the problems don't get resolved. Since I use many instances of this software, I've concluded it's not an issue with user configuration of the application, but rather the application itself. I suspect the issues tend to happen more on Mac OS, but I've experienced the log on issues on Windows as well. I would not recommend this product until the reliability drastically improves. 

Long Time User: Least Reliable Remote Access Tool I Know

This is my only choice for establishing telnet connections to remote hospital sites.

Securelink Connectivity platform

Timothy, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's user interface. 

I'm sorry to hear you are having trouble with connection stability and consistency. We are currently working on ways to improve our SecureLink Connection Manager in order to deliver more consistent and quicker connectivity. 

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

SecureLink is Alright

We support critical systems to customer and have to install our applications on the customers servers. Securelink has been a great VPN method to log in to these servers. Its like a one stop shop for us to log in. Logging in to the servers is very easy process and file transmission is allowed on few servers which makes life easy while supporting such systems

Securelink

I'm able to gain remote access to agencies on the other side of the country in order to get contract work completed. 

I usually have no issues with secure link itself. 

A great tool for connecting to remote servers securely and easily.

Overall, I've had a positive experience with SecureLink. It is easy to use and reliable when accessing remote hosted domains. I would recommend it. 

Great Remote Hosting

An easy way to setup remote access for customers that do not have a preferred method - works especially well with my smaller clients who own their own pharmacy.  I like that Securelink is familiar with healthcare and HIPAA requirements.

Great people, Great product.

Support Analyst Review 

It is very useful and convenient for end users.

I enjoy using SecureLink over other ways of remote connections. When Securelink works without any "timed out" errors I am able to spend more time working and less time trying to connect. 

When it works it's Great!

Compare SecureLink and BeyondTrust Remote Support based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

Forcepoint Web Security is a network security software designed to help businesses in finance, healthcare, retail, and other sectors gain visibility and control of cloud applications and data using CASB functionality.

Dolibarr is a business software suite to manage your activity (contacts, invoices, orders, products, stocks, agenda, emailings, and more...). 
It's an opensource and free software designed for companies, foundations and freelances.
Available as a Cloud solution on On premise.

SecureLink is a vendor privileged access management solution for technology enterprises and vendors which offers features such as role-based permissions, audit logs, compliance management, self registration, desktop sharing, remote support, file transfer, and more

Access Controls/Permissions

Access Management

Activity Monitoring

Activity Tracking

Application Access Control

Audit Management

Audit Trail

Authentication

Compliance Management

Credential Management

Diagnostic Tools

File Sharing

File Transfer

Least Privilege

Multi-Factor Authentication

Network Security

Password Management

Real-Time Chat

Real-Time Monitoring

Remote Access Management

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Security Auditing

Session Recording

Session Transfer

Single Sign On

Surveys & Feedback

Third-Party Integrations

Threat Response

Two-Factor Authentication

Unattended Access

User Activity Monitoring

User Management

User Session Management

Android

Web-based

iPad

iPhone

Senior Information Security Specialist

Nice and secure way to give access to guest users to your environment. Session recording is very good.

Director Consulting Services

I like that I can see IP address and server name information and most of the time the software is reliable and is pretty easy to use.

Manager

I have been able to successfully work form home without having to move/transfer files and I have the peace of mind that I can get into what ever document or spreadsheet I need for my work that day.

Systems Engineer

Integration was seamless and once designed the initial roll-out was simplistic and painless. Continued support is flawless and there are enough tools to make diagnostic work easy.

Software Engineer 

Sometimes it’s manager hangs and not connected and I need to kill the process and restart it again.

Sr. Software Engineer

I love the security and easy of use and setup. I especially like that I don't take a hit on speed when using it.

Application Developer

The software succeeds in providing a secure connection with relatively minimal difficulty compared to a VPN.

Analyst

The ease of use and the user interface is very friendly.

Technical Services Engineer

The most frustrating part is that copy/paste works sometimes and other times it will not work at all. Next in line is the fact that you are disconnected when your network connection changes.

Lead consultant

The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted.

Perfect, their customer support is exceptional.

Software Engineer

Our company uses SecureLink to manage software used by clients that require on-premise servers and not "in the cloud. It works great for that purpose and satisfies all client security requirements.

Staff Engineer, Field Service

The web portal does miss registering keystrokes.

Tech Support Tier 2

SecureLink is great as a VPN for tech support.

Financial Representative

Software makes it easy to access another users screen and device when we’re so far away, especially during this new work from home era.

Technical Architect

Learning curve is moderately steep, but once learned integration with the business is very easy.

SecureLink screenshot: SecureLink access permission

SecureLink screenshot: SecureLink access requests

SecureLink screenshot: SecureLink approval requests

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Alerts/Escalation

Chat/Messaging

Collaboration Tools

Customizable Branding

Knowledge Base Management

Multi-Channel Communication

Real-Time Notifications

Secure Data Storage

Self Service Portal

Troubleshooting

BeyondTrust Remote Support

Linux

Windows

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

Owner

Easy to integrate into our system. I really enjoy using the software.

SecureLink vs BeyondTrust Remote Support Comparison

SecureLink

BeyondTrust Remote Support

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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