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Servetel Comparison

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Overview

Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features34
  • API
  • Activity Dashboard
  • Analytics
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Communication Management
  • Contact Management
  • Customer Service Analytics
  • Engagement Analytics
  • IVR / Voice Recognition
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • SMS Marketing Managment
  • Scheduling
  • Survey Management
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Web Analytics

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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