Service Creatio (formerly bpm'online service) is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications.
Service Creatio is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Customer Service and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.
All business processes are automated within bpm’online CRM
Used weekly for 2+ years
Reviewed 2016-11-05
Review Source: GetApp
My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.
My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.
Pros We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.
Cons To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.
Happy business Partner/ Happy Customer in the Insurance Industry
Used daily for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra
Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.
Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.
Pros Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.
Cons Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.
Customized to Fit Small Pharmaceutical Company's Needs
Used daily for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra
bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.
bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.
Pros bpm'online has a plethora of training videos and tools to help users get acquainted with the system. As a small pharmaceutical company, we have grown exponentially simply by using the Sales product from bpm'online. It has been very easy to customize the system to fit our needs.
Cons I cannot think of one thing that I dislike about this system!
Excellent technological execution of the buggy product
Used daily for 1-2 years
Reviewed 2019-05-16
Review Source: Capterra
Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.
Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.
Pros Easily customizable. Excellent support from technical side.
Cons lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.
Built-in processes
Service Creatio offers a set of pre-configured processes based on industry best practices. Manage customer requests and automate service operations step-by-step following processes for customer care excellence.
Omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all customer requests in a unified environment no matter which channel they came from: phone, email, chat, social network or customer portal.
Engaging user interface
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
FAQs for Service Creatio
Below are some frequently asked questions for Service Creatio.
Q. What type of pricing plans does Service Creatio offer?
Service Creatio has the following pricing plans:
Starting from: $35.00/month Pricing model: One Time License, Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Service Creatio?
Service Creatio has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Service Creatio support?
Service Creatio supports the following languages:
English
Q. Does Service Creatio support mobile devices?
Service Creatio supports the following devices:
We do not have any information about what devices Service Creatio supports
Q. Does Service Creatio offer an API?
Yes, Service Creatio has an API available for use.
Q. What other apps does Service Creatio integrate with?
Service Creatio integrates with the following applications:
Twitter, Mailchimp, Brandwatch, Tableau, Pentaho, Facebook, Mandrill, Microsoft Outlook, Microsoft Excel, Microsoft Word, Google Calendar, Gmail, Google Contacts, Avaya Aura Call Center Elite
Q. What level of support does Service Creatio offer?
Service Creatio offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Q. Which apps is Service Creatio compared to most often?
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