Service Creatio Pricing, Features, Reviews & Comparison of Alternatives

Service Creatio

The Omnichannel Customer Service and Support

4.25/5 (4 reviews)

Service Creatio overview

What is Service Creatio?

Service Creatio (formerly bpm'online service) is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications.
Service Creatio is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Customer Service and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.
www.creatio.com

Pricing

Starting from
$35/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, United Kingdom

Supported languages

English
Service Creatio screenshot: deviceCRM-software bpm'online Service EnterpriseService Creatio screenshotService Creatio screenshotService Creatio screenshotService Creatio screenshotService Creatio screenshotService Creatio screenshotService Creatio screenshotService Creatio screenshotService Creatio screenshot

Service Creatio reviews

Excellent
3

Very good
0
Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  4.2
  4.5
  4.2
  4.8
Dmitriy Bondar

All business processes are automated within bpm’online CRM

Used weekly for 2+ years
Reviewed 2016-11-05
Review Source: GetApp

My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.

Pros
We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.

Cons
To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Flavio L.

Happy business Partner/ Happy Customer in the Insurance Industry

Used daily for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra

Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Pros
Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.

Cons
Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ashley Hutchins

Customized to Fit Small Pharmaceutical Company's Needs

Used daily for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra

bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.

Pros
bpm'online has a plethora of training videos and tools to help users get acquainted with the system. As a small pharmaceutical company, we have grown exponentially simply by using the Sales product from bpm'online. It has been very easy to customize the system to fit our needs.

Cons
I cannot think of one thing that I dislike about this system!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Excellent technological execution of the buggy product

Used daily for 1-2 years
Reviewed 2019-05-16
Review Source: Capterra

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros
Easily customizable. Excellent support from technical side.

Cons
lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Service Creatio pricing

Starting from
$35/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

bpm'online service provides a number of diferent pricing models and editions to fit best ezch customer's unique business needs.

The pricing starts at only $35 per user/month and includes support packages and regular updates.

Service Creatio features

API
Automatic Notifications
Chat
Contact History
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Prioritizing
Social Media Integration
Support Ticket Management
Surveys & Feedback
Workflow Management

Activity Dashboard (94 other apps)
CRM Integration (79 other apps)
Instant Messaging (88 other apps)
Monitoring (90 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (106 other apps)
Third Party Integration (113 other apps)

Additional information for Service Creatio

Key features of Service Creatio

  • 360° customer view
  • Business process management
  • Knowledge management
  • Omnichannel communications
  • Change management
  • Agent workplace
  • Release management
  • Synchronization and integration
  • Service catalogue
  • Customization and administrative tools
  • Single point of contact
  • Configuration management
  • Incident and request management
  • Problem management
View All Features

Benefits

Built-in processes
Service Creatio offers a set of pre-configured processes based on industry best practices. Manage customer requests and automate service operations step-by-step following processes for customer care excellence.
Omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all customer requests in a unified environment no matter which channel they came from: phone, email, chat, social network or customer portal.
Engaging user interface
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.