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Service Creatio

4.3
(4)

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The Omnichannel Customer Service and Support

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Service Creatio Pricing, Features, Reviews and Alternatives

Service Creatio product overview

Price starts from

$

35

/momonth
Per User
view pricing plans

What is Service Creatio?

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications.

Key benefits of using Service Creatio

Built-in processes
Service Creatio offers a set of pre-configured processes based on industry best practices. Manage customer requests and automate service operations step-by-step following processes for customer care excellence.
Omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all customer requests in a unified environment no matter which channel they came from: phone, email, chat, social network or customer portal.
Engaging user interface
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Webinars
Videos
Live Online

Commonly used as

Customer Service
ITSM
Customer Support
Customer Engagement

Service Creatio pricing information

Value for money

4.3

/5

4

Price starts from

$

35

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range
view pricing plans

Value for money contenders

Zoho Desk
4.5
(1.6K)
LiveAgent
4.7
(1K)
LiveChat
4.6
(1.1K)

Service Creatio features

Functionality

4.5

/5

4
Total Features41 4 categories

Most valued features by users

API
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Surveys & Feedback
Email Management
Self Service Portal
Alerts/Notifications
read more on features

Functionality contenders

Zoho Desk
4.5
(1.6K)
Zendesk
4.4
(2.7K)
LiveAgent
4.7
(1K)

Service Creatio users reviews

Overall rating

4.3

/5

4

Positive reviews

75%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

3

0

0

1

0

Overall rating contenders

Zendesk
4.4
(2.7K)
Zoho Desk
4.5
(1.6K)
LiveChat
4.6
(1.1K)
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

All business processes are automated within bpm’online CRM

Reviewed 5 years ago

My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.

Pros

We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.

Cons

To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy business Partner/ Happy Customer in the Insurance Industry

Reviewed 3 years ago

Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Pros

Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.

Cons

Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Excellent technological execution of the buggy product

Reviewed 3 years ago

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros

Easily customizable. Excellent support from technical side.

Cons

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customized to Fit Small Pharmaceutical Company's Needs

Reviewed 3 years ago

bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.

Pros

bpm'online has a plethora of training videos and tools to help users get acquainted with the system. As a small pharmaceutical company, we have grown exponentially simply by using the Sales product from bpm'online. It has been very easy to customize the system to fit our needs.

Cons

I cannot think of one thing that I dislike about this system!

Service Creatio FAQs and common questions

Service Creatio has the following pricing plans:
Starting from: $35.00/month
Pricing model: Subscription

Service Creatio has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Service Creatio supports the following languages:
English

Yes, Service Creatio has an API available for use.

Service Creatio integrates with the following applications:
Pentaho, Microsoft Outlook, Mailchimp Transactional Email, Gmail, Brandwatch, Twitter, Avaya Aura Call Center Elite, Google Contacts, Tableau, Facebook, Google Calendar, Mailchimp, Microsoft Word, Microsoft Excel

Service Creatio offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

Most popular Service Creatio comparisons

Browse alternatives

Related categories

Customer Service
ITSM
Customer Support
Customer Engagement

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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