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Service Creatio

The Omnichannel Customer Service and Support

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Service Creatio Alternatives

How do Service Creatio alternatives compare?

Zendesk and Vivantio stand out as its top competitors based on similarity, popularity and user reviews. When comparing Service Creatio to its top 100 alternatives, Slack has the highest rating, with Freshdesk as the runner-up, and Service Creatio ranking 80th place. Slack has the most reviews with a total of 21,119, while Service Creatio has 4. Users say Slack tops the list for value for money followed by Freshdesk, while Service Creatio comes in 76th. Users also say Slack and Freshdesk are the easiest to use, while Service Creatio takes 80th place.

What are the top 5 alternatives to Service Creatio?


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Devices supported


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Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Service Creatio

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

35

178

41

features in common

35

features in common

Zendesk's unique features

  • Print Management

  • Widgets

  • Issue Tracking

  • On-Demand Communications

Service Creatio's unique features

  • Calendar Management

  • Contact Database

  • Visual Analytics

  • Approval Process Control

Starting from

$19/month

Value for money

4.1

0.1

4.2

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

38

136

41

features in common

38

features in common

Vivantio's unique features

  • Dashboard

  • Real-Time Chat

  • Inbox Management

  • Commenting/Notes

Service Creatio's unique features

  • Video Support

  • Customer Experience Management

  • Visual Analytics

Starting from

$42/year

Value for money

4.2
4.2

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

37

117

41

features in common

37

features in common

C2 ATOM's unique features

  • Dashboard Creation

  • Full Text Search

  • Multiple User Accounts

  • Release Management

Service Creatio's unique features

  • Video Support

  • Tagging

  • Visual Analytics

  • Customer Experience Management

Starting from

$40/month

Value for money

4.2
4.2

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

31

108

41

features in common

31

features in common

Issuetrak's unique features

  • Task Progress Tracking

  • Approval Workflow

  • Commenting/Notes

  • Routing

Service Creatio's unique features

  • Calendar Management

  • Event Triggered Actions

  • Email Templates

  • Search/Filter

Starting from

$59/month

Value for money

4.5

0.3

4.2

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

Kayako

4.0
(158)

Unified customer service platform

Features

Total

26

76

41

features in common

26

features in common

Kayako's unique features

  • Appointment Management

  • Offline Form

  • Real Time Data

  • Dashboard

Service Creatio's unique features

  • Customizable Templates

  • Customer Service Analytics

  • Visual Analytics

  • Contact Database

Starting from

$15/month

Value for money

3.8

0.4

4.2

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

37

135

41

features in common

37

features in common

DeskPRO's unique features

  • Real Time Data

  • Task Progress Tracking

  • Real-time Updates

  • Macros/Templated Responses

Service Creatio's unique features

  • Calendar Management

  • Video Support

  • Visual Analytics

  • Customer Experience Management

Starting from

$29/month

Value for money

4.5

0.3

4.2

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

25

90

41

features in common

25

features in common

Wix Answers' unique features

  • Customizable Fields

  • Auto-Responders

  • FAQ

  • Full Text Search

Service Creatio's unique features

  • Calendar Management

  • Email Templates

  • Activity Tracking

  • Visual Analytics

Starting from

$24/month

Value for money

4.3

0.1

4.2

What users say about Wix Answers' value for money

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

35

145

41

features in common

35

features in common

Zoho Desk's unique features

  • Email Distribution

  • On-Demand Communications

  • Template Management

  • Recurring Issues

Service Creatio's unique features

  • Calendar Management

  • Visual Analytics

  • Active Directory Integration

  • Customer Service Analytics

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

23

109

41

features in common

23

features in common

Quiq Messaging's unique features

  • Mass Texting

  • Mobile Coupons

  • Computer Telephony Integration

  • Multi-Channel Marketing

Service Creatio's unique features

  • Active Directory Integration

  • Approval Process Control

  • Customer History

  • Support Ticket Tracking

Starting from

$6,000/month

Value for money

4.5

0.3

4.2

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Userlike

4.6
(633)

Live chat and customer messaging for businesses of all sizes

Features

Total

20

70

41

features in common

20

features in common

Userlike's unique features

  • Reporting/Analytics

  • Screen Sharing

  • Live Chat

  • Real-time Conversations

Service Creatio's unique features

  • Active Directory Integration

  • Self Service Portal

  • Approval Process Control

  • Data Import/Export

Starting from

100/month

Value for money

4.4

0.2

4.2

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

eDesk

4.4
(45)

The World's #1 eCommerce Help Desk

Features

Total

16

30

41

features in common

16

features in common

eDesk's unique features

  • Workflow Configuration

  • Performance Metrics

  • Reporting/Analytics

  • Macros/Templated Responses

Service Creatio's unique features

  • Role-Based Permissions

  • Chat/Messaging

  • Search/Filter

  • Approval Process Control

Value for money

4.2
4.2

What users say about eDesk's value for money

The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps.

AR

Anonymous Reviewer

Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.

AB

Amir B.

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

19

112

41

features in common

19

features in common

Akio.CX's unique features

  • Call Routing

  • Topic Clustering

  • Dashboard Creation

  • Transfers/Routing

Service Creatio's unique features

  • Surveys & Feedback

  • Visual Analytics

  • Approval Process Control

  • Customer History

User.com

4.7
(32)

The engine of growth. An all in one solution for user data.

Features

Total

32

193

41

features in common

32

features in common

User.com's unique features

  • AB Testing

  • Campaign Analytics

  • Dynamic Content

  • Sales Automation

Service Creatio's unique features

  • Calendar Management

  • Client Portal

  • Prioritization

  • Approval Process Control

Value for money

4.6

0.4

4.2

What users say about User.com's value for money

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

Astute Agent

(0)

Cloud-based CRM software for contact center agents

Features

Total

18

49

41

features in common

18

features in common

Astute Agent's unique features

  • IVR / Voice Recognition

  • Alerts / Escalation

  • Customer Surveys

  • Virtual Assistant

Service Creatio's unique features

  • Customer Experience Management

  • Visual Analytics

  • Search/Filter

  • Approval Process Control

Intercom

4.5
(786)

The #1-rated Business Messenger for customer relationships.

Features

Total

23

78

41

features in common

23

features in common

Intercom's unique features

  • Live Chat

  • List Management

  • Reporting/Analytics

  • Screen Sharing

Service Creatio's unique features

  • Support Ticket Management

  • Customer History

  • Employee Management

  • Support Ticket Tracking

Starting from

$38/month

Value for money

4.0

0.2

4.2

What users say about Intercom's value for money

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

AR

Anonymous Reviewer

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Sparkcentral

4.2
(15)

Customer service platform for asynchronous messaging

Features

Total

23

68

41

features in common

23

features in common

Sparkcentral's unique features

  • Offline Form

  • Sentiment Analysis

  • Dashboard

  • Reporting/Analytics

Service Creatio's unique features

  • Visual Analytics

  • Employee Management

  • Tagging

  • Video Support

Starting from

$600/month

Value for money

4.2
4.2

What users say about Sparkcentral's value for money

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.

MW

Millie W.

The big advantage of Sparkcentral is the unified inbox for all social media channels. It makes adding a new channel a breeze and it helps a lot in managing the different channels.

KT

Karel T.

Saysimple

(0)

Dynamic Customer Engagement Platform

Features

Total

17

60

41

features in common

17

features in common

Saysimple's unique features

  • File Sharing

  • Help Desk Management

  • Website Integration

  • Sentiment Analysis

Service Creatio's unique features

  • Role-Based Permissions

  • Customer Segmentation

  • Client Portal

  • Self Service Portal

AlphaChat

5.0
(3)

Conversational AI platform with virtual assistants

Features

Total

20

80

41

features in common

20

features in common

AlphaChat's unique features

  • Offline Form

  • Auto-Responders

  • Activity Dashboard

  • Multi-Language

Service Creatio's unique features

  • Active Directory Integration

  • Approval Process Control

  • Employee Management

  • Data Import/Export

Radiance Labs

5.0
(2)

Customer engagement software for eCommerce businesses

Features

Total

17

49

41

features in common

17

features in common

Radiance Labs' unique features

  • Live Chat

  • Automated Responses

  • Multi-Channel Marketing

  • Transcripts/Chat History

Service Creatio's unique features

  • Tagging

  • Customer Database

  • Search/Filter

  • Approval Process Control

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

31

119

41

features in common

31

features in common

Freshdesk's unique features

  • Discussions / Forums

  • Real-time Updates

  • Remote Access/Control

  • Single Sign On

Service Creatio's unique features

  • Calendar Management

  • Interaction Tracking

  • Client Portal

  • Approval Process Control

Starting from

$18/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Salesforce Service Cloud

4.4
(529)

Customer Service & Field Service Management Solutions

Features

Total

35

181

41

features in common

35

features in common

Salesforce Service Cloud's unique features

  • Offline Form

  • Customizable Reports

  • Permit Issuance

  • Blended Call Center

Service Creatio's unique features

  • Customer Service Analytics

  • Visual Analytics

  • Customer Segmentation

  • Employee Management

Value for money

4.1

0.1

4.2

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Yonyx

4.8
(119)

Decision tree driven Interactive guides for customer service

Features

Total

10

35

41

features in common

10

features in common

Yonyx's unique features

  • Request Escalation

  • Decision Support

  • Opportunity Management

  • Knowledge Management

Service Creatio's unique features

  • Customer History

  • Surveys & Feedback

  • Multi-Channel Communication

  • Client Portal

Value for money

4.7

0.5

4.2

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Slack

4.7
(21.1K)

A single place for team communication and workflows

Features

Total

13

77

41

features in common

13

features in common

Slack's unique features

  • Real-time Updates

  • Collaboration Tools

  • Authentication

  • Screen Sharing

Service Creatio's unique features

  • Approval Process Control

  • Customer Experience Management

  • Event Triggered Actions

  • Multi-Channel Communication

Starting from

$8/month

Value for money

4.5

0.3

4.2

What users say about Slack's value for money

Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.

EJ

Elyse J.

I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.

SA

Sarah A.

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

Features

Total

18

89

41

features in common

18

features in common

Sprinklr's unique features

  • Social Marketing

  • Social Advertising

  • Reminders

  • Performance Metrics

Service Creatio's unique features

  • Employee Management

  • Visual Analytics

  • Interaction Tracking

  • Search/Filter

Value for money

3.9

0.3

4.2

What users say about Sprinklr's value for money

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

Lucky Orange

4.6
(65)

All-in-one conversion optimization suite for website owners

Features

Total

13

88

41

features in common

13

features in common

Lucky Orange's unique features

  • Commenting/Notes

  • Activity Dashboard

  • Dashboard Creation

  • Customer Journey Mapping

Service Creatio's unique features

  • Queue Management

  • Customer Experience Management

  • Email Management

  • Prioritization

Starting from

$10/month

Value for money

4.7

0.5

4.2

What users say about Lucky Orange's value for money

Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

KK

Kosara K.

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.

AR

Anonymous Reviewer

Gallabox

(0)

A single, collaborative customer communication tool

Features

Total

0

1

41

features in common

0

features in common

Gallabox's unique feature

  • Real-time Consumer-facing Chat

Service Creatio's unique features

  • Customer Service Analytics

  • Approval Process Control

  • Workflow Management

  • Visual Analytics

iridize

4.7
(20)

Enterprise grade product training and user onboarding

Features

Total

1

1

41

features in common

1

features in common

iridize's unique features

  • No unique features

Service Creatio's unique features

  • Customer Service Analytics

  • Approval Process Control

  • Support Ticket Management

  • Contact Database

Starting from

$500/month

Value for money

4.8

0.6

4.2

What users say about iridize's value for money

The tool is easy to use and the Iridize team is wonderful to work with. Very supportive and responsive.

Rimoun O.

From the simplicity of their solution to the outstanding hands-on support and training, Iridize is a true Blessing for any Sass company.

AR

Anonymous Reviewer

Acobot

4.9
(31)

Self-learning conversational AI for lead nurture on websites

Features

Total

9

55

41

features in common

9

features in common

Acobot's unique features

  • Personalization

  • Lead Capture

  • Shipping Management

  • Lead Distribution

Service Creatio's unique features

  • Search/Filter

  • Tagging

  • Prioritization

  • Email Templates

Starting from

$9/month

Value for money

4.8

0.6

4.2

What users say about Acobot's value for money

Will report on our progress as our experience evolves. Customer service has been outstanding and again, the tool has been easy to operationalize and goes right to work.

AR

Anonymous Reviewer

So far awesome, i love it and would like to continue using it on my dev site.

NM

Ndivhuwo M.

SimpleFeedback

(0)

Cloud-based customer engagement application

Features

Total

3

6

41

features in common

3

features in common

SimpleFeedback's unique features

  • Dashboard

  • Negative Feedback Management

  • Widgets

Service Creatio's unique features

  • Customer Service Analytics

  • Customer History

  • Customer Segmentation

  • Visual Analytics

Answerbase

4.7
(11)

Meet your customers’ and company's information needs

Features

Total

15

56

41

features in common

15

features in common

Answerbase's unique features

  • Full Text Search

  • Group Management

  • Customizable Reports

  • Moderation

Service Creatio's unique features

  • Tagging

  • Workflow Management

  • Client Portal

  • Interaction Tracking

Toonimo

4.8
(4)

Audio-Visual Guidance to your Website

Features

Total

9

45

41

features in common

9

features in common

Toonimo's unique features

  • Live Chat

  • In-App Training

  • Launch Management

  • Campaign Segmentation

Service Creatio's unique features

  • Interaction Tracking

  • Employee Management

  • Prioritization

  • Email Templates

Callmaker

5.0
(2)

Automatic callbacks for website visitors within 25 seconds

Features

Total

4

25

41

features in common

4

features in common

Callmaker's unique features

  • Form Builder

  • Call Recording

  • Offline Form

  • Computer Telephony Integration

Service Creatio's unique features

  • Email Management

  • Feedback Management

  • Visual Analytics

  • Contact Database

Xperience

5.0
(2)

Cloud-based contact center solution

Features

Total

8

31

41

features in common

8

features in common

Xperience's unique features

  • Computer Telephony Integration

  • Call Logging

  • Campaign Management

  • Automatic Call Distribution

Service Creatio's unique features

  • Prioritization

  • Email Templates

  • Role-Based Permissions

  • Calendar Management

UJET

4.5
(112)

Customer interaction & support platform with CRM integration

Features

Total

11

60

41

features in common

11

features in common

UJET's unique features

  • Proactive Chat

  • Canned Responses

  • Multi-Channel Data Collection

  • File Transfer

Service Creatio's unique features

  • Self Service Portal

  • Role-Based Permissions

  • Email Templates

  • Event Triggered Actions

Value for money

4.7

0.5

4.2

What users say about UJET's value for money

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.

KO

Kim O.

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

ma

malik a.

Glia

5.0
(1)

Personalized live customer experience & engagement

Features

Total

12

52

41

features in common

12

features in common

Glia's unique features

  • Proactive Chat

  • Behavioral Targeting

  • Real Time Data

  • Canned Responses

Service Creatio's unique features

  • Customer History

  • Active Directory Integration

  • Client Portal

  • Interaction Tracking

Pypestream

4.8
(8)

Cloud-based messaging and conversational AI platform

Features

Total

14

75

41

features in common

14

features in common

Pypestream's unique features

  • Machine Learning

  • Patient Records Management

  • Predictive Analytics

  • SMS Messaging

Service Creatio's unique features

  • Customer History

  • Alerts/Notifications

  • Email Templates

  • Event Triggered Actions

nixi1

5.0
(4)

Chat management tool for contact centers & travel agencies

Features

Total

11

53

41

features in common

11

features in common

nixi1's unique features

  • Personalization

  • Canned Responses

  • 2-Way Messaging

  • AI/Machine Learning

Service Creatio's unique features

  • Approval Process Control

  • Customer Experience Management

  • Prioritization

  • Email Templates

OTO

5.0
(1)

Speech analytics API for sentiment analysis

Features

Total

7

51

41

features in common

7

features in common

OTO's unique features

  • Quality Management

  • AI/Machine Learning

  • Call Monitoring

  • Two-Way Audio & Video

Service Creatio's unique features