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Service Creatio Comparison

Overview

Service Creatio is a cloud solution that allows the management of customer requests and automates service operations by following...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$35/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(4)

5

4

3

2

1

3

0

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features55
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Automatic Lead Distribution
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Chat/Messaging
  • Client Portal
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Mapping
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • Geographic Maps
  • Graphical Workflow Editor
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Catalog
  • Prioritization
  • Productivity Analysis
  • Queue Management
  • Request Assignment
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Two-Way Audio & Video
  • Video Support
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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