Service Creatio Features

Service Creatio

The Omnichannel Customer Service and Support

4.25/5 (4 reviews)

Service Creatio Feature Summary

  • 360° customer view
  • Business process management
  • Knowledge management
  • Omnichannel communications
  • Change management
  • Agent workplace
  • Release management
  • Synchronization and integration
  • Service catalogue
  • Customization and administrative tools
  • Single point of contact
  • Configuration management
  • Incident and request management
  • Problem management

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Application Integration
Approval Process Control
Asset Management
Authentication
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Recording
Call Tracking
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Compliance Management
Contact Database
Contact History
Contact Management
Contract Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Data Mapping
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Geographic Maps
Graphical Workflow Editor
Incident Management
Instant Messaging
Knowledge Base Management
Lead Assignment
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Online Catalog
Online Forums
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Queue Manager
Request Assignment
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Team Calendars
Two-Way Audio & Video
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Application Integration
Approval Process Control
Asset Management
Authentication
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Recording
Call Tracking
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Compliance Management
Contact Database
Contact History
Contact Management
Contract Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Data Mapping
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Geographic Maps
Graphical Workflow Editor
Incident Management
Instant Messaging
Knowledge Base Management
Lead Assignment
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Online Catalog
Online Forums
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Queue Manager
Request Assignment
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Team Calendars
Two-Way Audio & Video
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Application Integration
Approval Process Control
Asset Management
Authentication
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Recording
Call Tracking
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Compliance Management
Contact Database
Contact History
Contact Management
Contract Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Data Mapping
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Geographic Maps
Graphical Workflow Editor
Incident Management
Instant Messaging
Knowledge Base Management
Lead Assignment
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Online Catalog
Online Forums
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Queue Manager
Request Assignment
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Team Calendars
Two-Way Audio & Video
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App

Service Creatio Feature Reviews

4 reviewers had the following to say about Service Creatio's features:

Dmitriy Bondar

Verified Reviewer

All business processes are automated within bpm’online CRM

2016-11-05

Outlook integration works perfectly and really saves time for everyone.

Pros

We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it.

Cons

At the same time, once our team started using it daily, they absolutely loved it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Service Creatio

The complete CRM product has exceeded expectations and is so easy to use. Their sales team was very easy to deal with throughout purchase process. I’d definitely recommend this product! User interface of bpm’online is quite user-friendly and looks fresh

Source: GetApp
Helpful?   Yes   No
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Flavio L.

Happy business Partner/ Happy Customer in the Insurance Industry

2018-09-13

As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Pros

We were able to customize and adjust it based on our specific needs and goals for our client.

Cons

Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 11-50 employees)

Excellent technological execution of the buggy product

2019-05-16

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros

Easily customizable. Excellent support from technical side.

Cons

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Ashley Hutchins

Customized to Fit Small Pharmaceutical Company's Needs

2018-09-13

These problems have all been fixed by utilizing bpm'online's "Activities" module.

Pros

It has been very easy to customize the system to fit our needs.

Cons

I cannot think of one thing that I dislike about this system!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more