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Bright Pattern vs Comm-unity Comparison

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Overview

Category Leaders

Leading global provider of AI-powered omnichannel cloud contact center software.

Comm-unity by NetFortris is a business VoIP and unified communications solution with both pure cloud-hosted and hybrid options,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

70

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

17.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

76

16

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.4

5

4

3

2

1

5

2

4

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

Pros

BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.

MR

Mike R.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

Pros

I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved.

JB

James B.

We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.

SB

Sara B.

They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.

CH

Christian H.

Cons

Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.

AR

Anonymous Reviewer

No "wait" or "standby" mode while dispositioning last call before a break.

MB

Mike B.

If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.

TC

Tracey C.

Cons

Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things.

SB

Sara B.

Have had a problem with it redelivering old, deleted voicemail messages to random users.

Hunter Q.

It should ring more than two times. Candidate's do not stay on park no longer than 30 seconds.

TP

Tiana P.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features74
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Management
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Third Party Integrations
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Total features13
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Management
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Third Party Integrations
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail

Integrations

  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM