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Bright Pattern vs Vocalcom Comparison

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Overview

Category Leaders

Leading global provider of AI-powered omnichannel cloud contact center software.

The Vocalcom Cloud contact center has changed the way companies interact with customers, by making world-class technology...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

70

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

65

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

76

16

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

5

4

3

2

1

14

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.

MR

Mike R.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

Pros

Not enoughreviews yet

Cons

Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.

AR

Anonymous Reviewer

No "wait" or "standby" mode while dispositioning last call before a break.

MB

Mike B.

If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.

TC

Tracey C.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features74
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Management
  • Video Support
  • VoIP
  • Voice Mail
  • Website Integration
  • Workflow Management
  • Total features71
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Management
  • Video Support
  • VoIP
  • Voice Mail
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM