App comparison

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Bright Pattern Logo

Bright Pattern

4.8
(104)

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Cloud Contact Center Software with Embedded AI

(6)

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Bright Pattern Alternatives & Competitors

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Bright Pattern logo

105

151

123

features in common

105

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(225)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Bright Pattern logo

Bright Pattern user ratings

Functionality

4.6
(104)

Top features

  • Mobile Access

    5.0

  • Automatic Call Distribution

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.7

Bright Pattern logo
4.8

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Five9 logo
4.2
(461)

Cloud contact and call center software

Features

Total

Five9 logo
Bright Pattern logo

92

122

123

features in common

92

features in common

Five9 logo

Five9 user ratings

Functionality

4.1
(461)

Top features

  • VoIP Connection

    5.0

  • Negative Feedback Management

    5.0

  • Call Transfer

    5.0

Bright Pattern logo

Bright Pattern user ratings

Functionality

4.6
(104)

Top features

  • Mobile Access

    5.0

  • Automatic Call Distribution

    5.0

  • Multi-Channel Communication

    5.0

Pricing

Value for money

Five9 logo
4.1

0.7

Bright Pattern logo
4.8

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.