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Bright Pattern Logo

Bright Pattern

4.8
(104)

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Cloud Contact Center Software with Embedded AI

(6)

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Bright Pattern Features

Features Summary

Functionality

4.6

/5

104

Total features

123

10 categories

Bright Pattern features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

70

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

104

Price starts from

70

Per month

learn more

Total Features

123

Unique features

  • Call Queues

  • Lead Capture

  • Call Disposition

  • Call List Management

Functionality

4.4

/5

3.8K

Price starts from

55

/user

Per month

visit website

Total Features

182

Features in Common

81

Unique features

  • Capacity Management

  • Service Level Agreement (SLA) Management

  • File Sharing

  • Customer Engagement

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

visit website

Total Features

158

Features in Common

82

Unique features

  • Churn Management

  • Onboarding

  • File Sharing

  • Customer Complaint Tracking

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Reviewers who mentioned features said: