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ServiceTonic Logo

ServiceTonic targets small and medium size enterprises

ServiceTonic Features

Features Summary

Functionality

ic-pricetag

No reviews

Total features

44

21 categories

ServiceTonic features

Alerts/Escalation
Asset Tracking
Automated Routing
Availability Management
Call Center Management
Change Management
Chat/Messaging
Chatbot

Common features of Customer Engagement software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Churn Management

Price starts from

20

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

ic-pricetag

No reviews

Price starts from

20

Per month

Total Features

44

Unique features

  • Content Library

  • Remote Access/Control

  • IT Asset Management

Functionality

4.4

/5

3.9K

Price starts from

55

/user

Per month

Total Features

179

Features in Common

39

Unique features

  • Social Media Integration

  • Data Import/Export

  • Discussions/Forums

  • On-Demand Recording

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

Total Features

158

Features in Common

31

Unique features

  • Document Management

  • Transfers/Routing

  • Feedback Management

  • Discussions/Forums

Common ServiceTonic comparisons

1 reviewer mentioned:

DG
AvatarImg

Domenec G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTonic Software for IT Management

Reviewed 10 years ago

The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

Pros

No pros were added to this review

Cons

No cons were added to this review