ServiceWise Comparison

Overview

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(4)

5

4

3

2

1

3

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features41
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Asset Management
  • Audit Trail
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Routing
  • Categorization
  • Client Portal
  • Configurable Workflow
  • Custom Forms
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Email Notifications
  • Email Tracking
  • Escalation Management
  • Event Management
  • Feedback Collection
  • Forms Management
  • Graphical Workflow Editor
  • IT Asset Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Permission Management
  • Project Planning
  • Real Time Notifications
  • Reminders
  • Request Routing
  • Risk Alerts
  • Role-Based Permissions
  • SLA Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation