ServiceWise Features

ServiceWise

Web based help desk management software

4.67/5 (3 reviews)

ServiceWise Feature Summary

  • LDAP authentication and sync
  • Audit trail
  • Notifications
  • Automatic reminders
  • Self-service portal
  • Workflow editor
  • Customizable user interface
  • Customizable reporting
  • Email submission
  • Detect and track IT assets
  • Project planning and scheduling
  • SLA management
  • Create review tasks
  • Customizable dashboard
  • Auto-escalations
  • API integration
  • Knowledge base
  • User surveys
  • Auto-routing

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

ServiceWise Feature Reviews

3 reviewers had the following to say about ServiceWise's features:

jack chen

This is a very flexible product that allows you to do whatever you want to do

2017-01-11

You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Franzoni

ServiceWise is my life

2017-04-11

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise.

Pros

easy tool, support availability

Cons

some versions have too much updates until you get to the next version missing the mobile version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TechExcel


We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to.

Thanks again!
Brian

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Nathan Herkelrath

I would receive 'tickets' through the system and then assign these to individuals to complete.

2018-04-10

Pros

It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail.

Cons

It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more