SightCall for Salesforce is a customer support, video calling add-on tool. SightCall enables agents to connect with customers through video chat by adding a button to web pages or mobile app.
SightCall comes with real-time interaction features (live stream, annotations, co-browsing, snapshot, etc.). Support agents can freeze a screen to then draw, review and explain a situation to customers. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile.
With SightCall, managers can record support agents' sessions with customers for quality or training purposes. Increase customer satisfaction by providing each customer with a personalized service for issue resolution with SightCall video interactions.
Software by SightCall www.sightcall.com