SightCall for Salesforce Pricing, Features, Reviews & Comparison of Alternatives

SightCall for Salesforce Reviews

SightCall for Salesforce

Video calling support solution for Salesforce

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SightCall for Salesforce is a customer support, video calling add-on tool. SightCall enables agents to connect with customers through video chat by adding a button to web pages or mobile app.

SightCall comes with real-time interaction features (live stream, annotations, co-browsing, snapshot, etc.). Support agents can freeze a screen to then draw, review and explain a situation to customers. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile.

With SightCall, managers can record support agents' sessions with customers for quality or training purposes. Increase customer satisfaction by providing each customer with a personalized service for issue resolution with SightCall video interactions.
www.sightcall.com

SightCall for Salesforce Overview

Pricing

Pricing model: Subscription
Read more

Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
Compare App
SightCall for Salesforce screenshot: SightCall - Customer service agent with desktop viewSightCall for Salesforce screenshot: SightCall - Screen freezing to draw an issueSightCall for Salesforce screenshot: SightCall - Video streaming liveSightCall for Salesforce screenshot: SightCall - Web page sharing and annoting

SightCall for Salesforce Screenshots (4)

SightCall for Salesforce screenshot: SightCall - Customer service agent with desktop viewSightCall for Salesforce screenshot: SightCall - Screen freezing to draw an issueSightCall for Salesforce screenshot: SightCall - Video streaming liveSightCall for Salesforce screenshot: SightCall - Web page sharing and annoting

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United States
Supported Languages
English, French
Support Options
Knowledge Base, Online Support

SightCall for Salesforce Pricing

Pricing model: Subscription

Please contact SightCall for pricing.

Competitors Pricing

Helpshift

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Zoho Assist

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

JIRA Service Desk

Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of SightCall for Salesforce

  • Record interactions
  • Extend desktop session to mobile
  • Screen sharing
  • Pointer, drawing & annotations
  • Snapshot
  • Pause screen
  • Co-browsing
  • URL push

Benefits

URL push: if external information is needed, support agents can simply push a URL to the customer's screen through SightCall.

Mobile: SightCall enables support agents to be reached by customers' mobile devices. Customers are able to live stream their issues for more effective resolution.

Customer experience: SightCall allows sales teams to interact with customers in real-time as they browse the website. Video assistance helps sales reps walk customers through the purchasing decision.

Alternatives to SightCall for Salesforce

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