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SightCall Logo

SightCall

Video calling support solution for Salesforce

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SightCall Pricing, Features, Reviews and Alternatives

SightCall product overview

What is SightCall?

SightCall for Salesforce is a customer support, video calling add-on tool. SightCall enables agents to connect with customers through video chat by adding a button to web pages or mobile app.

Key benefits of using SightCall

  • URL push: if external information is needed, support agents can simply push a URL to the customer's screen through SightCall.

  • Mobile: SightCall enables support agents to be reached by customers' mobile devices. Customers are able to live stream their issues for more effective resolution.

  • Customer experience: SightCall allows sales teams to interact with customers in real-time as they browse the website. Video assistance helps sales reps walk customers through the purchasing decision.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk

    Training options

    Documentation
    Videos
    Webinars
    Live Online
    In Person

    SightCall pricing information

    Value for money

    4.3

    /5

    6

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SightCall features

    Functionality

    3.8

    /5

    6

    Total features

    65

    3 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Customizable Branding
    Live Chat

    Functionality contenders

    SightCall users reviews

    Overall Rating

    4.2

    /5

    6

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.5/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    5

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    First experience with SightCall

    Reviewed 5 months ago

    Customer is not always willing to work with something like this because of data protection

    Pros

    The possibility to help the customer immediately

    Cons

    Customer can not start the software via WLan

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Sightcall review

    Reviewed 5 months ago

    Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.

    Pros

    it makes remote troubleshooting easier, i feel like being onsite

    Cons

    And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Good

    Reviewed 5 months ago

    Very stable connection

    Pros

    Easy for photo taken at the field site.

    Cons

    No have history ticket number was stored

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Multiple sessions

    Reviewed 5 months ago

    Very Good

    Pros

    The quality of the photos taken during the call is excellent and it saves a huge time.

    Cons

    Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    sight call review

    Reviewed 5 months ago

    diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues.

    Pros

    Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional.

    Cons

    if wyfi is weak then it is not worth while using the tool

    SightCall FAQs and common questions

    Q. What type of pricing plans does SightCall offer?

    SightCall has the following pricing plans:<br><strong>Pricing model</strong>: Subscription<br><strong>Free Trial</strong>: Available | (No Credit Card required)


    Q. Who are the typical users of SightCall?

    SightCall has the following typical customers:<br>Large Enterprises


    Q. What languages does SightCall support?

    SightCall supports the following languages:<br>Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Italian, Portuguese, Portuguese, Portuguese, Spanish, Turkish


    Q. Does SightCall support mobile devices?

    SightCall supports the following devices:<br>Android, iPad, iPhone


    Q. Does SightCall offer an API?

    Yes, SightCall has an API available for use.


    Q. What other apps does SightCall integrate with?

    SightCall integrates with the following applications:<br>Salesforce Service Cloud, Salesforce Field Service, Microsoft Outlook, Five9, Microsoft 365, ServiceNow, CCC ONE Total Repair Platform, ServiceMax, Guidewire, Zendesk


    Q. What level of support does SightCall offer?

    SightCall offers the following support options:<br>Knowledge Base, Email/Help Desk

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