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SightCall
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SightCall Pricing, Features, Reviews and Alternatives
SightCall FAQs
Q. Who are the typical users of SightCall?
Q. What languages does SightCall support?
Q. Does SightCall support mobile devices?
Q. What other apps does SightCall integrate with?
SightCall product overview
What is SightCall?
SightCall is a remote support and AR enriched video collaboration tool that can enable agents and technicians to connect with customers.
Key benefits of using SightCall
Minimize Wasted Resources
Provide First-Time Fixes
Higher NPS and CSAT
More first call resolutions
More agent productivity, engagement
Operational cost reduction
Typical customers
Platforms supported
Support options
Training options
Not sure about SightCall? Compare it with a popular alternative
Starting from
No pricing info
Starting from
14
/user
Per month
SightCall pricing information
Value for money
4.3
/5
6
Starting from
No pricing info
Pricing options
Value for money contenders
SightCall features
Functionality
3.8
/5
6
Total features
56
3 categories
Most valued features by users
Functionality contenders
SightCall users reviews
Overall Rating
4.2
/5
6
Positive reviews
100
%
Overall rating contenders
Irene L.
Food & Beverages, 201-500 employees
Used weekly for 1-2 years
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Customer is not always willing to work with something like this because of data protection
The possibility to help the customer immediately
Customer can not start the software via WLan
Wisnumahendrata K.
Printing, 5,001-10,000 employees
Used daily for 1-2 years
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Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.
it makes remote troubleshooting easier, i feel like being onsite
And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.
John T.
Printing, 10,001+ employees
Used weekly for 6-12 months
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Very stable connection
Easy for photo taken at the field site.
No have history ticket number was stored
Sandeep J.
Printing, 51-200 employees
Used daily for 6-12 months
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Very Good
The quality of the photos taken during the call is excellent and it saves a huge time.
Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.
Peter W.
Printing, 501-1,000 employees
Used weekly for 6-12 months
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diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues.
Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional.
if wyfi is weak then it is not worth while using the tool
Common SightCall comparisons
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