SightCall for Salesforce Pricing, Features, Reviews & Comparison of Alternatives

SightCall for Salesforce

Video calling support solution for Salesforce

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SightCall for Salesforce overview

SightCall for Salesforce is a customer support, video calling add-on tool. SightCall enables agents to connect with customers through video chat by adding a button to web pages or mobile app.

SightCall comes with real-time interaction features (live stream, annotations, co-browsing, snapshot, etc.). Support agents can freeze a screen to then draw, review and explain a situation to customers. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile.

With SightCall, managers can record support agents' sessions with customers for quality or training purposes. Increase customer satisfaction by providing each customer with a personalized service for issue resolution with SightCall video interactions.
www.sightcall.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa

Supported languages

English, French
SightCall for Salesforce screenshot: SightCall - Customer service agent with desktop viewLife is easier with the vision of SightCallSightCall for Salesforce screenshot: SightCall - Screen freezing to draw an issueSightCall for Salesforce screenshot: SightCall - Video streaming liveSightCall for Salesforce screenshot: SightCall - Web page sharing and annoting

SightCall for Salesforce reviews

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SightCall for Salesforce pricing

Pricing options
Subscription
View Pricing Plans

Please contact SightCall for pricing.

SightCall for Salesforce features

API

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for SightCall for Salesforce

Key features of SightCall for Salesforce

  • Record interactions
  • Extend desktop session to mobile
  • Screen sharing
  • Pointer, drawing & annotations
  • Snapshot
  • Pause screen
  • Co-browsing
  • URL push
View All Features

Benefits

URL push: if external information is needed, support agents can simply push a URL to the customer's screen through SightCall.

Mobile: SightCall enables support agents to be reached by customers' mobile devices. Customers are able to live stream their issues for more effective resolution.

Customer experience: SightCall allows sales teams to interact with customers in real-time as they browse the website. Video assistance helps sales reps walk customers through the purchasing decision.