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SightCall Logo

The more you see, the better you serve

Table of Contents

SightCall - 2025 Pricing, Features, Reviews & Alternatives

What is SightCall?

SightCall is a remote support and AR enriched video collaboration tool that can enable agents and technicians to connect with customers.

SightCall comes with real-time interaction features like, live stream, annotations, OCR, barcode, and QR scanning, co-browsing, snapshot, screen share, live translation, and more. Support agents can freeze a screen to then draw, review and explain a situation to customers.

SightCall provides an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class experiences. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile and can even provide guests with a no app download session.

SightCall enables your customers, agents, and technicians alike to solve problems faster through remote, self-guided and human-guided interactions.

Benefits of using SightCall

Improve CX and EX
Minimize Wasted Resources
Provide First-Time Fixes
Higher NPS and CSAT
More first call resolutions
More agent productivity, engagement
Operational cost reduction

Starting from

ic-pricetag

No pricing info

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SightCall's key features

Most critical features, based on insights from SightCall users:

Screen Sharing
Remote Access/Control
File Sharing
Session Recording
Reporting/Analytics
Surveys & Feedback

All SightCall features

Features rating:

Real-Time Chat
Remote Monitoring & Management
Diagnostic Tools
Server Monitoring
Access Controls/Permissions
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Remote Update/Installation
Reporting & Statistics
Self Service Portal
Session Transfer
Single Sign On
SSL Security
Summary Reports
Support Ticket Management
Third-Party Integrations
Two-Factor Authentication
Two-Way Audio & Video
User Management
Video Conferencing
Video Support
Workflow Management
Alerts/Escalation
API
Audit Trail
Automatic Call Distribution
Call Recording
Call Routing
Call Tracking
Chat/Messaging
Collaboration Tools
Compliance Management
CRM
Customizable Branding
Customizable Reports
File Transfer
Inbound Call Center
Live Chat
Monitoring
Multi-Channel Communication
Multiple User Accounts
Outbound Call Center
Performance Management

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SightCall pricing

Value for money rating:

Starting from

ic-pricetag

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

SightCall support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk

Training options

Documentation
Videos
Webinars
Live Online
In Person

SightCall reviews

Overall rating

4.0

/5

7

Positive reviews

86

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10
Rating distribution

5

4

3

2

1

1

5

1

0

0

SightCall FAQs

Q. What type of pricing plans does SightCall offer?

SightCall has the following pricing plans:
Starting from: $0.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of SightCall?

SightCall has the following typical customers:
Large Enterprises


Q. What languages does SightCall support?

SightCall supports the following languages:
French, English, Chinese (Simplified), Chinese (Traditional), Dutch, Finnish, German, Italian, Portuguese, Portuguese, Portuguese, Spanish, Turkish


Q. Does SightCall support mobile devices?

SightCall supports the following devices:
Android, iPad, iPhone


Q. Does SightCall offer an API?

Yes, SightCall has an API available for use.


Q. What other apps does SightCall integrate with?

SightCall integrates with the following applications:
Salesforce Service Cloud, Salesforce Field Service, Microsoft Outlook, Five9, Microsoft 365, ServiceNow, CCC ONE, ServiceMax, Guidewire, Zendesk Suite


Q. What level of support does SightCall offer?

SightCall offers the following support options:
Knowledge Base, Email/Help Desk

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