simplyCT Features

simplyCT

Virtual Call Center Software

5.0/5 (4 reviews)

simplyCT Feature Summary

  • Dynamic and customized rich IVR flow
  • Auto Dialers (Predictive, Preview, Power &Progressive Dialer
  • ACD (Automatic Call Distribution) System
  • Campaign Management
  • CTI (Computer Telephony Integration)
  • Call List Imports
  • Toll Free Number Provisioning
  • Call Monitoring
  • ANI (Automatic Number Identification)
  • Call Recording
  • SalesForce Integration
  • Real Time Reporting
  • Business processes (queue) view and drill-in to performance
  • Live monitoring of agent status and interactions in progress
  • Skill based routing, Idle time routing
  • Chat Support
  • Call Queue Management
  • Web Call Back
  • Text-to-Speech Conversion
  • Email, Fax, Social Feeds support

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (139 other apps)
Activity Dashboard (60 other apps)
Automatic Notifications (65 other apps)
CRM Integration (55 other apps)
Chat (138 other apps)
Contact History (56 other apps)
Customizable Branding (59 other apps)
Email Integration (63 other apps)
Instant Messaging (72 other apps)
Knowledge Base (85 other apps)
Monitoring (59 other apps)
Multi-Channel Communication (60 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (72 other apps)
Social Media Integration (59 other apps)
Surveys & Feedback (62 other apps)
Third Party Integration (74 other apps)
Ticket Management (51 other apps)
Workflow Management (48 other apps)

Competitor Feature Comparison

simplyCT Feature Reviews

3 reviewers had the following to say about simplyCT's features:

Abraham Gillinta

simplyCT- Multi Communication Call Center with True Real Time Monitoring

2012-08-31

Their systems offer much more than just calls handling, the multi communications channels offered by SimplyCT allows customers to interact with my agents in more ways than just calling in, this increases substantially the volume of the help tickets my agents can handle on a daily basis.

Pros

Main pro for Supervisors; a real time supervision dashboard that supplies insight into what is going on with the agents: stating call volume for the day, work load, calls duration, pending calls.

Cons

Would also like to see wallboard statistics on an iPad device.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Erica Marrero

SimplyCT is the #1 Call Center Software in my book!!

2013-05-06

They win all around in customer service, efficiency, voice quality, real-time supervision, and synchronization with current business solutions.

Pros

I can monitor both employees and campaigns in real-time.

Cons

There are no cons. Seriously! The SimplyCT team is superior in customer service and does everything and anything they can to accommodate my business structure!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Victor Abreu

Excellent software and very pleasant service

2012-05-31

Great, i give them a 5 stars!!!

Pros

Is easy to use, is very easy to install, we don't need an extra soft phone, we believe that this is a very important feature and we love it, the price is right and the team from tech support is amazing, it doesn't matter what you need they will make it happen

Cons

Cannot use Google Chrome on it

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more