Most popular features of all Customer Service & Support apps
3 reviewers had the following to say about simplyCT's features:
Their systems offer much more than just calls handling, the multi communications channels offered by SimplyCT allows customers to interact with my agents in more ways than just calling in, this increases substantially the volume of the help tickets my agents can handle on a daily basis.
Main pro for Supervisors; a real time supervision dashboard that supplies insight into what is going on with the agents: stating call volume for the day, work load, calls duration, pending calls.
Would also like to see wallboard statistics on an iPad device.
They win all around in customer service, efficiency, voice quality, real-time supervision, and synchronization with current business solutions.
Great, i give them a 5 stars!!!
Is easy to use, is very easy to install, we don't need an extra soft phone, we believe that this is a very important feature and we love it, the price is right and the team from tech support is amazing, it doesn't matter what you need they will make it happen
Cannot use Google Chrome on it