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Sitejabber

Reviews collection and reputation management

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Sitejabber Pricing, Features, Reviews and Alternatives

Sitejabber product overview

Price starts from

199

Per month

What is Sitejabber?

Sitejabber is a business reviews platform that allows brands to manage their reputation by collecting, monitoring, and sharing business and product reviews. The cloud-based platform offers features such as automatic review requests, review widgets, marketing tools, and social media sharing to publicize positive feedback and build a trustworthy reputation for their brand. It also allows users to manage and maintain negative feedback, and resolve issues with customers quickly before negative opinions spread. Sitejabber empowers businesses to grow and scale through review collection and management tools. It enables users to leverage social proof to increase traffic and sales, improve customer loyalty and retention, build trust, and share across social media platforms such as Facebook, Twitter, and Instagram to instantly boost online presence.

Key benefits of using Sitejabber

• Use Sitejabber’s marketing tools to increase conversions and sales, with the ability to display positive reviews on the business website and within marketing content.

• Moderate reviews and feedback within Sitejabber in order to avoid negative publicity and resolve any customer issues quickly, in private or publicly.

• Share top reviews on social media platforms including Facebook, Twitter, and Instagram in order to spread brand awareness and build trust.

• Create a business profile listing on the Sitejabber review site in order to build brand awareness, improve SEO, and receive more impressions.

• Gain insight into feedback and data collection with Sitejabber’s data analytics which generate reports on metrics such as review source, star ratings, review activity, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Live Online
In Person
Documentation
Webinars
Videos

Sitejabber pricing information

Value for money

4.4

/5

29

Starting from

199

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sitejabber features

Functionality

4.3

/5

29

Total features

67

2 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Activity Dashboard
Alerts / Escalation

Functionality contenders

Sitejabber users reviews

Overall Rating

4.6

/5

29

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

20

7

1

0

1

Pros
I like the ease of using the software and I think it is great to have for every online store because of how easy it is to integrate and navigate. It starts running in no time.

AB

Abudu B.

I love that Sitejabber helps instill confidence in potential customers. Ve also been able to link my rewards program so that current customers are rewarded for posting reviews.

JR

Jasmine R.

I really appreciated the customer support, they were friendly and helpful.

AR

Anonymous Reviewer

Cons
Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.

CM

Courtney M.

Their listing may be a bit limited depending on the type of website you are looking for. There may also be no reviews if the site is listed in their system as well.

VA

Vanessa A.

Setup was somewhat difficult for me as I don't have a lot of experience with coding.

MG

Mateo G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great review site

Reviewed 3 years ago

in general good reliable service that is there for long time

Pros

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons

their fake review monitor doesn't always work

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent value, and the best response rate I've seen.

Reviewed a year ago

From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Pros

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Cons

The on-site badging could be more useful if it was smaller, and on a transparent background.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Waste of money

Reviewed 3 years ago

shite

Pros

after trying to run it for a number of months we have given up

Cons

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great tool!

Reviewed a year ago

I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Pros

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Cons

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect tool!

Reviewed 3 years ago

I will definitely always recommend this to my fellow business owners!

Pros

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Cons

I love it all! There really is nothing I can complain about!

Vendor response

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.

Sitejabber FAQs and common questions

Q. What type of pricing plans does Sitejabber offer?

Sitejabber has the following pricing plans:
Starting from: $199.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Sitejabber?

Sitejabber has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Sitejabber support?

Sitejabber supports the following languages:
English


Q. Does Sitejabber offer an API?

Yes, Sitejabber has an API available for use.


Q. What other apps does Sitejabber integrate with?

Sitejabber integrates with the following applications:
Adobe Commerce, QuickBooks Online Advanced, Twitter, Meta for Business, Instagram, BigCommerce, Shopify


Q. What level of support does Sitejabber offer?

Sitejabber offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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