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Sitejabber Logo

Sitejabber

4.5
(63)

Write a review

Reviews collection, management, and publishing platform

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(3)

Sitejabber Pricing, Features, Reviews and Alternatives

Sitejabber FAQs

Q. What type of pricing plans does Sitejabber offer?

Sitejabber has the following pricing plans:
Starting from: $200.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Sitejabber?

Sitejabber has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Sitejabber support?

Sitejabber supports the following languages:
English

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Q. Does Sitejabber offer an API?

Yes, Sitejabber has an API available for use.

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Q. What other apps does Sitejabber integrate with?

Sitejabber integrates with the following applications:
Adobe Commerce, QuickBooks Online Advanced, Twitter/X, Meta for Business, Instagram, BigCommerce, Shopify

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Q. What level of support does Sitejabber offer?

Sitejabber offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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Sitejabber product overview

Price starts from

200

Per month

What is Sitejabber?

Jabio is an AI-driven reviews platform that allows brands to manage their reputation by collecting, monitoring, and sharing business and product reviews – resulting in expanded visibility, more buyers, and business growth.

Key benefits of using Sitejabber

• Maximize number of customer reviews through a comprehensive set of collection tools

• Increase conversions and sales by displaying positive reviews on company sites, third-party sites such as Google, advertising campaigns, and much more

• Increase SEO and improve brand presence with a business profile listing on the Sitejabber site

• Promote brand awareness and build trust – easily share top reviews on social media platforms including Facebook, Twitter, and Instagram

• Manage negative impressions and improve customer relationships by moderating feedback within a dedicated dashboard

• Gain valuable insights on customers and business performance with data analytics – generate reports on metrics such as review sources, star ratings, review activity, and more

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Live Online
In Person
Documentation
Webinars
Videos

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Sitejabber pricing information

Value for money

4.2

/5

63

Starting from

200

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sitejabber features

Functionality

4.5

/5

63

Total features

59

3 categories

Most valued features by users

API
Third Party Integrations
Customizable Branding
Activity Dashboard
Reporting & Statistics
Surveys & Feedback
Activity Tracking
Monitoring

Functionality contenders

Sitejabber users reviews

Overall Rating

4.5

/5

63

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.66/10
Rating distribution

5

4

3

2

1

46

11

2

1

3

Pros
I like the ease of using the software and I think it is great to have for every online store because of how easy it is to integrate and navigate. It starts running in no time.
I love that Sitejabber helps instill confidence in potential customers. Ve also been able to link my rewards program so that current customers are rewarded for posting reviews.
Sitejabber is an exceptional way to leave feedback to others about real life experiences that I have had. I love Sitejabber and feel that it's awesome.
Cons
Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.
They normally stay away from adult sites yet there are some listed there. They have denied my request to add certain mild adult sites much to my disappointment.
There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Overall rating contenders

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tomer d.

Internet, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great review site

Reviewed 4 years ago

in general good reliable service that is there for long time

Pros

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons

their fake review monitor doesn't always work

Vendor response

We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback.

BR
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Benjamin R.

Education Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent value, and the best response rate I've seen.

Reviewed 2 years ago

From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Pros

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Cons

The on-site badging could be more useful if it was smaller, and on a transparent background.

Vendor response

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

AG
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Alex G.

Consumer Goods, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

They are greedy

Reviewed 7 months ago
Pros

Easy to use interface and has good SEO for searches.

Cons

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Vendor response

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you.

MG
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Mateo G.

Consumer Goods, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great tool!

Reviewed 2 years ago

I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Pros

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Cons

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Vendor response

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

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Ryan Samuel T.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Website That Saved Me From Scams

Reviewed 10 months ago

I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

Pros

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

Cons

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

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