App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Sitejabber vs Okendo Comparison

Add to Compare

Compare similar apps

Podium logo

Podium

4.4

Birdeye logo

Birdeye

4.8

HappyFox Help Desk logo

HappyFox Help Desk

4.6

Thryv logo

Thryv

4.2

WebEngage logo

WebEngage

4.5

Yotpo logo

Yotpo

4.6

Good recommendations?

Overview

Sitejabber is a reviews platform that allows brands to manage their reputation by collecting, monitoring & sharing business...

Okendo is a review management software designed to help businesses using Shopify handle user-generated content (UGC), post...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

30

5

4

3

2

1

20

7

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

148

5

4

3

2

1

134

10

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I like the ease of using the software and I think it is great to have for every online store because of how easy it is to integrate and navigate. It starts running in no time.
I love that Sitejabber helps instill confidence in potential customers. Ve also been able to link my rewards program so that current customers are rewarded for posting reviews.
I really appreciated the customer support, they were friendly and helpful.

Pros

The amount of very positive reviews has been a boost not just to our marketing efforts but also affirms that we are doing a good job.
We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance.
Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.

Cons

Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.
Their listing may be a bit limited depending on the type of website you are looking for. There may also be no reviews if the site is listed in their system as well.
Setup was somewhat difficult for me as I don't have a lot of experience with coding.

Cons

Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's most frustrating.
Lack of customization of the Review Submission form. Time zone difference from their Support Team and our Office causes a 1+ day delay in communication typically.
So I have to pay an extra premium just to get them to sync. I already pay you both monthly why am I paying more.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features56
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Brand Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Keyword Tracking
  • Loyalty Program
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets
  • Total features26
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Brand Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Keyword Tracking
  • Loyalty Program
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations9
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations28
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM