Sitejabber Reviews

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

their fake review monitor doesn't always work

We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback.

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

The on-site badging could be more useful if it was smaller, and on a transparent background.

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Easy to use and fairly easy to setup.

It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates.

Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you.

Easy to use interface and has good SEO for searches.

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you.

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

I have used Sitejabber for checking reviews on various companies before making purchases. I find the platform user-friendly and the vast database of reviews helpful in making informed decisions. Overall, I highly recommend it as a reliable source of consumer feedback.

While I generally have a positive experience with Sitejabber, one potential drawback is that not all reviews on the platform are verified. Some businesses have been known to post fake positive reviews, while others have been accused of suppressing negative reviews. As a result, it's important to take some of the reviews with a grain of salt and to look at multiple sources before making a purchasing decision.

Hi Bernardo, we understand your concern – the more popular the review platform, the more it attracts fraudulent reviews. Sadly, every major review platform is dealing with this. While we have a team of moderators and use a sophisticated algorithm to detect patterns of fake reviews, we also rely on our community to flag suspicious content. We agree – users should consider reviews carefully when making purchasing decisions. Thanks for your feedback.

Sitejabber is one of the few sites where you can do an honest review of a social media site free of the big tech collusion that tries to suppress public awareness of concrete examples of its censorship on social media sites. Sitejabber is also great for reviewing other sites as well, as for example those of businesses that engage in bad business practices. Sitejabber also allows you to post updates to reviews you've made, which is a very good feature.

I've had no problems using the Sitejabber website.

Alec, thank you for sharing your experience. Your review made us very happy.

After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users. The site had several advantages:Ease of useThe free plan is suitableHigh number of users on the platform

The site is not popular in some countries, so depending on the location of your target segment you my need to use another alternative.

Hi Ahmed, thank you for taking the time to review us. We're glad you found Sitejabber easy to use and reliable.

I entered a contract just to get help with reviews. Ended up not using the services

They charge to help with removing reviews.

Hey Idan, thanks for the review. Please reach out to us at sayhello@sitejabber.com, we're happy to help you leverage all of the great features on our platform. Btw, we don't charge businesses to take down reviews. Removal of negative reviews can be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#remove

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.

Easy to use. Easy to install. Easy to customize.

To remove any negative feedback you will have to pay.

We're happy to hear you found Sitejabber easy to use and customizable. Thank you for sharing your experience. Just a heads-up, we don't in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. Customers do get a "Resolution Window" that allows them to address any issues raised in a review.

It has to be said that price is king. As a small sole trader operation I couldn't afford to use the big review schemes, the price is out of my range. Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage

It is unfortunate that the other add ons cost what they do when I only need them rarely. Maybe one time use cost would help

Thanks for sharing your experience - we appreciate your feedback. We're happy to hear that Sitejabber was both beneficial and cost-effective for you.

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

I love it all! There really is nothing I can complain about!

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.

Easy to receive reviews for your business.

Nothing. I believe that the FREE version includes almost everything a business needs.

Zisis, thanks for sharing your experience - we absolutely appreciate your feedback. We're so glad you've found our platform helpful.

Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole.

False reviewers that drop review scores.

We're thrilled to hear how Sitejabber has helped you optimize your customer experience. Thank you for sharing your feedback.

Ease of use, Visibility of website, Price, Easy to import reviews from previous software

I haven’t encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future.

Jasmine, thanks for reviewing - we appreciate your feedback.

We like:Ease of use Features we needAbility to connect with clients

Nothing comes to mind Sitejabber ticks all the boxes

Linda, we're pleased you've had a great experience using Sitejabber. We're thankful.

It is easy to use. The views expressed are reliable and honest.They are helpful in making purchase decisions.

Nothing is unlikeable about the software.

Hey, Pat! Thank you for your review. We're stoked that you found our site reliable and honest, that's exactly what we strive for. :)

after trying to run it for a number of months we have given up

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Thank you for sharing your experience. Know it's been quite a while, but we apologize for the frustration this has caused. Can you send us more details at sayhello@sitejabber.com? We'd love the opportunity to make things right.

There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively.

There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company

Hey Randy, thanks for the review. We're delighted that you found our site helpful.

Honest reviews you can't find elsewhere, easy to use

I don't have any complaints, the process is simple

Richard, we appreciate your feedback. Yes, we pride ourselves in the honesty of the reviews on our site. Thanks!

Easy to use and automate. It’s basically a “set it and forget it” type of app.

Personalizing functionality is behind a paywall but that’s less of a con and more of me being cheap.

Matt, we're thrilled to hear you found Sitejabber easy to use. Thank you for sharing your experience.

The ease with which I was able to access and use

Nothing so far, software is compatible

Hey, Wendy. Thanks for the feedback, we're grateful.