Smart Queue by AVOXI Features

Smart Queue by AVOXI

Virtual contact center software

4.5/5 (8 reviews)

Smart Queue by AVOXI Feature Summary

  • Queue Callback
  • Inbound Call Blocking
  • Agent Performance Tracker
  • Extended Call Recording
  • Custom Report Builder
  • VIP Call Routing
  • Time of Day Routing
  • IVR / Auto Attendant
  • Real time monitoring
  • Quality assurance / input tracking
  • Extended call recording
  • Inbound call queues
  • Automatic call distribution (ACD) skills-based routing
  • Call forwarding
  • International VoIP

Competitor Feature Comparison

API
Activity Dashboard
Automatic Call Distribution
CRM Integration
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Caller ID
Chat
Customizable Reporting
Employee Management
Feedback Collection
IVR / Voice Recognition
Monitoring
Multi-Channel Management
Performance Management
Predictive Dialer
Progressive Dialing
Quality Assurance
Queue Manager
Real Time Monitoring
Real Time Reporting
Social Media Integration
Surveys & Feedback
Third Party Integration
Learn moreCompare App
API
Activity Dashboard
Automatic Call Distribution
CRM Integration
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Caller ID
Chat
Customizable Reporting
Employee Management
Feedback Collection
IVR / Voice Recognition
Monitoring
Multi-Channel Management
Performance Management
Predictive Dialer
Progressive Dialing
Quality Assurance
Queue Manager
Real Time Monitoring
Real Time Reporting
Social Media Integration
Surveys & Feedback
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Call Distribution
CRM Integration
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Caller ID
Chat
Customizable Reporting
Employee Management
Feedback Collection
IVR / Voice Recognition
Monitoring
Multi-Channel Management
Performance Management
Predictive Dialer
Progressive Dialing
Quality Assurance
Queue Manager
Real Time Monitoring
Real Time Reporting
Social Media Integration
Surveys & Feedback
Third Party Integration
Visit WebsiteCompare App

Smart Queue by AVOXI Feature Reviews

6 reviewers had the following to say about Smart Queue by AVOXI's features:

William Forde

Good hearted Innovation driving great change in VA Automation for our business

2020-02-14

Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deborah Boykin

Problem Solved

2020-06-10

Response time was great and knowledge of software-product was excellent.

Pros

Directs our customers to the appropriate person instead of constantly being transferred.

Cons

I have not found any issues with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashish Kapoor

10 years of great service

2017-05-08

Pros

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

Cons

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Utku Kaya

Fraudulent charging

2020-05-16

We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Borislav Hristov

We are glad we found AVOXI

2020-03-11

Pros

It is reliable price vs quality, support and possibilities.

Cons

No such a thing. At least we can't think of any !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Ford

Outstanding customer service

2020-04-24

Without doubt, the best customer service and question response I have ever encountered from any technology supplier (or any supplier of any services) for my business

Pros

The service works exactly as expected, is unbelievably simple to set up and use, and is supported by a dedicated team who are always available to answer questions and provide assistance.

Cons

I can’t think of anything negative to say about the service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more