0
App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Smartsupp vs Birdeye Comparison
Add to Compare
Compare similar apps
Zendesk Suite
LiveChat
Trustpilot
Weave
Podium
Freshchat
Good recommendations?
Overview
Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat,...
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
22.50
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
350
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
Pros
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Cons
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
The inability to contact customers when a chat has been lost.
Chat is online after signing out. This can create a negative impression for customers.
Cons
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
Key features
- Total features63
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Routing
- Autoresponders
- Benchmarking
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Management
- Content Ideas
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- Gamification
- Geotargeting
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Payments
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Pulse Surveys
- Question Branching
- Queue Management
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- Routing
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- Total features148
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Routing
- Autoresponders
- Benchmarking
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Management
- Content Ideas
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- Gamification
- Geotargeting
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Payments
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Pulse Surveys
- Question Branching
- Queue Management
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- Routing
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
Integrations
- Total integrations29
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations140
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.