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Smartsupp vs Freshchat Comparison
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Overview
Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat,...
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
22.50
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
1799
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Virginia G.
Preparadora Exámenes de Inglés
Bipin V.
Digital Marketing Executive
Key features
- Total features63
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Templates
- Drag & Drop
- Employee Activity Monitoring
- Event Triggered Actions
- File Sharing
- File Transfer
- For Sales/Marketing
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SSL Security
- Search/Filter
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Integration
- Total features64
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Templates
- Drag & Drop
- Employee Activity Monitoring
- Event Triggered Actions
- File Sharing
- File Transfer
- For Sales/Marketing
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SSL Security
- Search/Filter
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Integration
Integrations
- Total integrations29
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations47
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Ramunas P.
Food & Beverages, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
we have used other chat platforms, TIDIO CHAT, Freshchat, in your software we very like evaluation after chat. Client like to evaluate, and we happy, that this evaluation option are with standart plan.
platform works perfectly, encourages visitors to write any message. For the client very usable tools.
I like the the simplicity, easy to configurate chatbot.
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