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Smartsupp vs JivoChat Comparison

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Overview

Category Leaders

Smartsupp is your online shopping assistant. It combines live chat, chatbots & video recordings to save your time and help...

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

185

63

9

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

5

4

3

2

1

42

14

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

HT

Hynek T.

I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.

MD

Matthew D.

I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.

BD

Beauty D.

Pros

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

AR

Anonymous Reviewer

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Laszlo Leonardo B.

I like it i had a good amount of success with jivochat and its super easy to use.

dZ

dejen Z.

Cons

I've had problems with the mobile app. Conversations were not popping and I was losing chats.

CU

Carlos U.

The inability to contact customers when a chat has been lost.

AG

Antonio G.

Chat is online after signing out. This can create a negative impression for customers.

PH

Petr H.

Cons

I am upset from technical problems and support.

MT

Monica T.

And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

TW

Tom W.

I miss the daily visitor statistics in our analysis tools.

DF

Damon F.

  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features27
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • On-Demand Communications
  • Opportunity Management
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SSL Security
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features65
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • On-Demand Communications
  • Opportunity Management
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SSL Security
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations37
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM