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Smartsupp Live Chat vs ngDesk Comparison

Overview

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers....

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

172

56

9

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(11)

5

4

3

2

1

8

1

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Love it daily from the recording features to the best way to talk to customers that visit websites.

Pros

I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.
It's completely free which is amazing and the website says it continues to be free.
Undoubtedly, it's an easy to access ticketing tool. Impressed with its smooth navigation which is user friendly.

Cons

While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
When there is a chat lost and I do not receive the user's email address to contact him again.
We're looking at closing it down as we now don't have automatic messages when we miss people.

Cons

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
Every week or day we have a new problem. Also the support is very bad.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features21
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Auto-Responders
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Custom Fields
  • Customer History
  • Customizable Branding
  • Design Management
  • Document Storage
  • Email Integration
  • Engagement Analytics
  • Event Triggered Actions
  • Filtered Views
  • Forms Management
  • HIPAA Compliance
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multiple User Accounts
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Workflow Management
  • eCommerce Integration
  • Total features31
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Auto-Responders
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Custom Fields
  • Customer History
  • Customizable Branding
  • Design Management
  • Document Storage
  • Email Integration
  • Engagement Analytics
  • Event Triggered Actions
  • Filtered Views
  • Forms Management
  • HIPAA Compliance
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multiple User Accounts
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations24
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smartsupp Live Chat vs. ngDesk

See how Smartsupp Live Chat and ngDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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