Smartsupp Live Chat vs REVE Chat Comparison

Overview

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers....

REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

162

52

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.4

(14)

5

4

3

2

1

8

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Love it daily from the recording features to the best way to talk to customers that visit websites.

Pros

Cons

While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
When there is a chat lost and I do not receive the user's email address to contact him again.
We're looking at closing it down as we now don't have automatic messages when we miss people.

Cons

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features21
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Customer History
  • Customizable Branding
  • Design Management
  • Email Alerts
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Offline Access
  • Question Library
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Video Streaming
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration
  • Total features39
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Customer History
  • Customizable Branding
  • Design Management
  • Email Alerts
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Offline Access
  • Question Library
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Video Streaming
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smartsupp Live Chat vs. REVE Chat

See how Smartsupp Live Chat and REVE Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.