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Smartsupp vs Acquire Comparison

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Overview

Category Leaders

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers....

Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

182

61

9

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5.0

5

4

3

2

1

19

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.

Pros

Not enoughreviews yet

Cons

I've had problems with the mobile app. Conversations were not popping and I was losing chats.
The inability to contact customers when a chat has been lost.
Chat is online after signing out. This can create a negative impression for customers.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features36
  • AB Testing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Management
  • Authentication
  • Auto-Responders
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Content Creation
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Branding
  • Data Visualization
  • Design Management
  • Email Management
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Proactive Chat
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Self Service Portal
  • Session Transfer
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Support
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking
  • eCommerce Management
  • Total features47
  • AB Testing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Management
  • Authentication
  • Auto-Responders
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Content Creation
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Branding
  • Data Visualization
  • Design Management
  • Email Management
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Proactive Chat
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Self Service Portal
  • Session Transfer
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Support
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking
  • eCommerce Management

Integrations

  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Smartsupp vs. Acquire

See how Smartsupp and Acquire stack up against each other by comparing features, pricing, ratings, integrations, security & more.