Smartsupp Live Chat vs User Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Encryption
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Walter J. Pasqualin

Smartsupp live chat - review

2019-08-05

support for users of educational software.

Pros

The platform is easy to use and has a simple GUI; its quick and stable.

Cons

lack of uploading images (support needs to show printscreens sometimes).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Walter,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Smartsupp Live Chat Reviews
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Humberto Bofill

More options

2019-09-05

the contact with our people and users nice and direct.

Pros

Easy for users to use and to know the move user in web

Cons

more design options, more fields in the box for public information.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
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Pall Musaev

Verified Reviewer

Game Changer

2016-02-25

The value that smartsupp provides is unparalleled. Watch this up and comer as they grow. I couldn't find any other tool that compared to the feature set they provide.

Pros

Feature rich and great value.

Cons

User interface is good, but not GREAT.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
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Pavel Zlámal

Smartsupp live,easy orders

2019-08-14

more specifications of a product, delivery time, cost of transport, etc

Pros

powerful, potent easy talk with more clients online

Cons

user-friendly, history of chat and email feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Andrea Uhrova

Satisfaction

2019-08-16

Pros

user friendly, quick support, upgrading fluently

Cons

no exports to xls/csv to collect chating client e-mails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hi Andrea,

thanks for your positive review. You will be able to export conversations to CSV in our new - seamless messaging - version. The estimated release time is in October/November. You can read more about the new Smartsupp version in our latest blog post.
www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/

Take care,
Patrik

Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Jorge Vargas

Verified Reviewer

Excellent

2016-02-25

This app is amazing and it is from free a better solution I find. I have this application for my e-commerce and for little team is great and no limited features.

Pros

Easy to use Free Unlimited users

Cons

No statistics for free

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Lukáš Řezník

Verified Reviewer

Help your customer online

2015-12-11

I'm using this app every day for cca 5 months. It's really perfect. Supporting my native language and video recordings are very useful. I think that customers are enjoying shopping more with live support than without it. Because they know about someone who is ready to help them in case of any questions.

Pros

user friendly admin, video records, mobile version - frontend

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Marko Lužnjanin

Verified Reviewer

Great app

2016-02-25

This is the best live chat app on the market. Very user friendly.

Pros

Chat with visitors in real-time, Record screens of your visitors....

Cons

there is no cons of this app

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Leon Brown

Great way to create sales

2019-08-12

Pros

Its very user friendly and you can manage many customer connections at the same time.

Cons

the mobile app could be better I think the navigation isn't that great.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hey Leon,

thanks a lot for your review.

Have you already tried our new mobile app which was released in June?

Regards,
Patrik

Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Roman Mastalir

Verified Reviewer

Great product

2016-01-21

I was looking for some chat plugin for our new service Eventee.co. From all we tried, smartsupp was the best fit for us. And they are promising new features in 2016, such as mobile app...

Pros

- super easy to install on my webpage - users recording -> hello the future of great services!

Cons

- Nothing on my mind

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Anonymous
Junior Project Manager (Computer Software company, 10001+ employees)
Verified Reviewer

Good and cheap

2016-03-20

I'm a happy user of Smartsupp since January 2016.

Pros

Fast to set up Easy to use live view is perfect :)

Cons

I would see more options in sort and filter my visitors on record mode. Maybe you would like to add newsletter and Premium code sender for 1st time visitors - I know that's not main idea of this app - but I would love this :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Valuable live chat solution

2019-03-19

Pros

- free version available forever - user friendly dashboard - mobile app - works great on multi-language website - info about customer while chatting

Cons

- graphic design of the chatbox is quite old

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Anonymous
(Electrical/Electronic Manufacturing company, 11-50 employees)

this is real smart

2019-08-06

I'm a new user of Smartsupp and still have a free version for tow days left, for now, everything goes well but after the finish, the free version I'm not sure am I satisfied with this app or not!

Pros

Smartsupp is really user-friendly interface and it's easy to use, very useful function like auto-reply keep chat history and realtime message notifications

Cons

auto-reply android app web dashboard fast response

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Ibrahim Isaac

Smartupp chat

2019-03-20

I really like the app, it has helped build my business. My business is one that involves one on one communication, so with the help of smartupp i was able to do that efficiently.

Pros

The fact that i can view my website visitors, details and interact with them has helped my digital marketing progress.

Cons

The smartupp android app doesn't work properly, i don't get notifications when a user sends a message, and when i get them it takes forever to open them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Ibrahim,

thank you for your honest review. We are pleased to helped with your business.

We know about the problem with the app and currently we are working on the new one. It should be released until this summer.

Thanks for your patience!

Smartsupp Live Chat Reviews
Smartsupp Live Chat
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abigail armijo Hernández

an excellent chat for your page

2018-05-17

get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Pros

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you for your review!

We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.

If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

Smartsupp Live Chat Reviews
Smartsupp Live Chat
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Yoana Mavrova

Verified Reviewer

Best price/value chat app on the market

2016-02-26

The free version has already everything that we needed (personalised chat on our website, multiple users, auto-messages, offline messages, visitor recording).

Pros

We love the visitor recording tool ! It's been very useful to find problems on our website. After analyzing how people are searching products on our website, we became aware of some gaps and we were able to improve the visitors' experience :)

Cons

We have a bilingual website. It was not easy to set up auto-messages in French and Netherlands. We are still experiencing dificulties with getting the right auto-message to the defined target. Sometimes French speaking visitors are receiving auto-messages in Netherlands and vice-versa.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Dave Bui

Great Live Chat Widget

2019-08-07

Pros

I like that it is very simple to use and the mobile app has a user-friendly interface.

Cons

The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hey Dave,

thanks a lot for your review. We are currently working hard on our fresh new - redesigned - chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
Read more
Lukas Pelc

Lukas Pelc

2014-10-26

Our team of 6 technicians provides technical support for home users and Smartsupp helps us deliver better quality, real-time support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Petr Bláha

Verified Reviewer

Best chat out there by far!

2015-12-09

Their chat is reliable and it has a good impact on my website's user experience and performance.

Pros

It's free! Ease of use Advanced functionality (triggers, screen recording, autoresponders)

Cons

Honestly, I have no idea, maybe change the logo :P :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Eva Švecová

Verified Reviewer

Very helpful and efficient app for customer care

2015-12-15

I've been using Smartsupp chat on a daily basis for quite some time to interact with our customers, and I' ve been extremely satisfied with the whole app. I believe it's by far the coolest chat app for any business or website! Very easy to use, minimalistic dashboard is very well-aranged and efficient!

Pros

- user friendly and customizable - great number of language versions - screen recordings of visitors movement - automatic responses setting - tracking the impact on our sales and many more, I definitely have to give a try to the mobile version!

Cons

So far, I haven't noticed any :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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German Trinquitella

My Review

2019-08-05

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pros

Small but very striking chat box, wich allows users to properly navegate the web.

Cons

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Michael Noyce

The Best Live Chat System!

2019-03-20

You can customise everything on it, from users, teams, automatic messages and online/offline times.

Pros

Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation

Cons

Nothing - everything seems to tick the right boxes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Michael, thank you for being our valued customer.

Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Bernd Hilmar

Verified Reviewer

Great online Chat for your website

2016-02-25

I implemented the chat on my website to get in contact with customers directly. It was easy to implement and you can customize the chat bubble to fit your design. The chat itself is easy with very useful information about your customers.

Pros

The best feature of this app is the video recording of the users behavior including the mouse pointer on your site.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
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Sophia Mireles

Highly recommend SmartSupp

2019-03-20

Pros

There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy.

Cons

No cons at all, SmartSupp is awesome and offers great features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you, Sophia!

Smartsupp Live Chat Reviews
Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
Read more