Smartsupp Live Chat Features

Smartsupp Live Chat

Smartsupp is Free Live Chat with visitor recording

4.73/5 (182 reviews)

Smartsupp Live Chat Feature Summary

  • API
  • Agent rating
  • Automatic messages
  • Detailed visitor info
  • Google Analytics connection
  • Groups
  • Local support
  • Mobile apps integration (XMPP - Jabber)
  • Multi-language & multi-design chat box
  • Offline form
  • Shortcuts
  • Shot of Slivovica
  • Statistics
  • Third party integration
  • Unlimited websites
  • Visitor recording
  • Web dashboard
  • iOS/Android App

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
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Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (170 other apps)
Contact History (72 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (88 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (73 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


22 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


355 reviews

See all Android Apps

Smartsupp Live Chat Feature Reviews

25 reviewers had the following to say about Smartsupp Live Chat's features:

Antonio Garcia Carreño

Smartsupp live chat

2019-08-14

A positive experience in its integration and management

Pros

Its simple in its implementation and its functionality in the free version

Cons

The inability to contact customers when a chat has been lost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Antonio,

appreciate your honest review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here.

https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/

Best,
Patrik

Read more
abigail armijo Hernández

an excellent chat for your page

2018-05-17

get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Pros

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you for your review!

We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.

If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

Read more
Anonymous
(Electrical/Electronic Manufacturing company, 11-50 employees)

this is real smart

2019-08-06

I'm a new user of Smartsupp and still have a free version for tow days left, for now, everything goes well but after the finish, the free version I'm not sure am I satisfied with this app or not!

Pros

Smartsupp is really user-friendly interface and it's easy to use, very useful function like auto-reply keep chat history and realtime message notifications

Cons

auto-reply android app web dashboard fast response

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pavel Zlámal

Smartsupp live,easy orders

2019-08-14

more specifications of a product, delivery time, cost of transport, etc

Pros

powerful, potent easy talk with more clients online

Cons

user-friendly, history of chat and email feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James Williams

Easy and Straightforward, Largely

2019-09-16

Pros

Easy to set up. Easy to administer.

Cons

Very little support on how to integrate it with CRMs such as Pipedrive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jorge Londoño

Excellent tool, not only is it a chat

2019-08-15

I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .

Pros

Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Cons

Nothing, I love the tool, I think it can expand but its functionality is very good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
German Trinquitella

My Review

2019-08-05

With the auto-messages its even easier.

Pros

Easy to use web dashboard, with sounds and alerts wich help, even in the free option.

Cons

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Valuable live chat solution

2019-03-19

Pros

- free version available forever - user friendly dashboard - mobile app - works great on multi-language website - info about customer while chatting

Cons

- graphic design of the chatbox is quite old

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Cereda

Easy and effective

2019-08-06

Pros

- 5 minutes setup - Simple Interface - Right pricing - Recording is cool to understand customers issues on purchase pipeline

Cons

- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva Švecová

Verified Reviewer

Very helpful and efficient app for customer care

2015-12-15

Very easy to use, minimalistic dashboard is very well-aranged and efficient!

Pros

- user friendly and customizable - great number of language versions - screen recordings of visitors movement - automatic responses setting - tracking the impact on our sales and many more, I definitely have to give a try to the mobile version!

Cons

So far, I haven't noticed any :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Boris Bošiak

Verified Reviewer

Great tool for improving Customer Care

2015-11-06

Smartsupp is a very easy to integrate live chat solution that helped our customer care team communicate with our clients faster and boost our sales. Their API enabled us to connect it with our internal tools and provide our team with valuable information about clients.

Pros

Easy to use, simple and efficient

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Don DeRespinis

Smartsupp connects us with our customers

2019-03-21

Support extends to our mobile phones allowing direct communication between us and students.

Pros

1. Instant notice when someone visits our site 2.

Cons

Nothing that I could think of. Smartsupp just works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thanks, Don! Really appreciate your review.

Read more
Luca Nardi

GREAT WEB CHAT

2019-10-04

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Read more
Jan Verner

Easy integration

2019-09-16

Pros

Very easy integration to your website App for iOS devices including push notifications Reasonable price

Cons

Price for additional users is quite high (just multiplied basic price).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
thomas ciciyan

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

2019-08-09

while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Pros

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Cons

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy K Laidlaw

Love SmartSupp - Best on the Market!

2017-04-06

Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect.

Pros

Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons

Would prefer payment methods to be automatic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Smartsupp Live Chat

Excellent value for money as you get many features in one.

Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you for your review!

I can now happily say we support automatic renewal when you pay by credit card or Paypal.

Read more
Bernd Hilmar

Verified Reviewer

Great online Chat for your website

2016-02-25

I implemented the chat on my website to get in contact with customers directly.

Pros

You see your site in the video exactly how the customers sees it on his desktop (or mobile device) and you can see how he behaves on your site.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Giuseppe DeCarolis

Smartsupp live chat

2019-03-20

Pros

Software very easy to use and integrate into     own website.

Cons

I have nothing to write. it's all really easy

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Giuseppe,

appreciate your positive feedback. Thank you!

Read more
Rob Hermans

Verified Reviewer

Great value for money, intuitive layout

2016-02-25

We have been using Smartsupp for the last week and it immediately added value to our business - implementing the livechat was a breeze, the application works very intuitively and the Google Analytics integration is very helpful as well.

Pros

- Google Analytics integration is very helpful - Intuitive design - Great value for money

Cons

None to date - will update if we find any.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Michael Noyce

The Best Live Chat System!

2019-03-20

You can customise everything on it, from users, teams, automatic messages and online/offline times.

Pros

Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation

Cons

Nothing - everything seems to tick the right boxes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Michael, thank you for being our valued customer.

Read more
Philippe NIEUWBOURG

Excellent outil, simple à mettre en oeuvre

2019-11-01

Pros

Fonctionne très bien, permet de monitorer en temps réel le contact client.

Cons

Des améliorations à prévoir sur la personnalisation de l'affichage, et quelques détails supplémentaires.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ionescu Tudor

Verified Reviewer

Great value for money

2016-02-25

This is the best live chat app on the market.

Pros

Easy interface, video records, mobile version

Cons

So far, I haven't noticed any

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Krystian Prucnel

3 in 1 program - it's great if it's possible with you

2019-09-08

Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us.

Pros

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons

Everything is fine and I have no objections to the program and its work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Read more
Sophia Mireles

Highly recommend SmartSupp

2019-03-20

Pros

Is a great chat feature to speak with customers in real-time that visit our website.

Cons

No cons at all, SmartSupp is awesome and offers great features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you, Sophia!

Read more
Fernando Menendez

Excelent chat app

2019-08-06

Excellent chat application, I have been using it for several years and every time they add better functionalities.

Pros

- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support

Cons

- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more