Smartsupp Features

Smartsupp

Smartsupp – live chat, chatbots, video recordings

4.66/5 (259 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Canned Responses
Chat/Messaging
Customer Database
Customer History
Customizable Branding
Email Management
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Performance Metrics
Proactive Chat
Queue Management
Real Time Analytics
Real Time Monitoring
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Visitor Tracking
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Canned Responses
Chat/Messaging
Customer Database
Customer History
Customizable Branding
Email Management
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Performance Metrics
Proactive Chat
Queue Management
Real Time Analytics
Real Time Monitoring
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Visitor Tracking
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Canned Responses
Chat/Messaging
Customer Database
Customer History
Customizable Branding
Email Management
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Performance Metrics
Proactive Chat
Queue Management
Real Time Analytics
Real Time Monitoring
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Visitor Tracking
Learn moreCompare App

Mobile apps

iOS App


66 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


666 reviews

Smartsupp Feature Reviews

25 reviewers had the following to say about Smartsupp's features:

Tyne H.

Excellent program

2020-01-07

Excellent service from support live chat

Pros

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

Cons

Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hi, Tyne! Thank you very much for the review, we appreciate it!
The number of visitors might differ, if you're comaring Smartsupp to Google analytics. You don't have to worry about this, the difference is not caused by some bug or issue, it's there simply because Smartsupp and Google analytics are different tools, and as such are using different metrics to measure the number of active visitors on your website. You can read more about this on our website https://www.smartsupp.com/help/whats-the-difference-between-smartsupp-and-google-analytics/
All the best,
Michaela from Smartsupp

Read more
Antonio G.

Smartsupp live chat

2019-08-14

A positive experience in its integration and management

Pros

Its simple in its implementation and its functionality in the free version

Cons

The inability to contact customers when a chat has been lost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Antonio,

appreciate your honest review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here.

https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/

Best,
Patrik

Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)
Verified Reviewer

Valuable live chat solution

2019-03-19

Pros

- free version available forever - user friendly dashboard - mobile app - works great on multi-language website - info about customer while chatting

Cons

- graphic design of the chatbox is quite old

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ionescu T.

Verified Reviewer

Great value for money

2016-02-25

This is the best live chat app on the market.

Pros

Easy interface, video records, mobile version

Cons

So far, I haven't noticed any

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
thomas c.

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

2019-08-09

while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Pros

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Cons

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea C.

Easy and effective

2019-08-06

Pros

- 5 minutes setup - Simple Interface - Right pricing - Recording is cool to understand customers issues on purchase pipeline

Cons

- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sophia M.

Highly recommend SmartSupp

2019-03-20

Pros

Is a great chat feature to speak with customers in real-time that visit our website.

Cons

No cons at all, SmartSupp is awesome and offers great features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you, Sophia!

Read more
Amit P.

Console Feature is not Working. Bad customer support (don't answer)

2020-01-21

Live chat is ok, but sometime it didn't send the automatic messages.

Pros

Easy to use Software, better to start.

Cons

Customer support is not good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Josef A.

Good support, excelent software

2014-10-11

I tried a lot of live chats, this chat works very quickly against other chats.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Electrical/Electronic Manufacturing company, 11-50 employees)
Verified Reviewer

this is real smart

2019-08-06

I'm a new user of Smartsupp and still have a free version for tow days left, for now, everything goes well but after the finish, the free version I'm not sure am I satisfied with this app or not!

Pros

Smartsupp is really user-friendly interface and it's easy to use, very useful function like auto-reply keep chat history and realtime message notifications

Cons

auto-reply android app web dashboard fast response

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
abigail a.

an excellent chat for your page

2018-05-17

get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Pros

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Thank you for your review!

We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.

If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

Read more
Marco L.

Top chat solution

2019-09-13

Live chat with customers

Pros

I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.

Cons

Visitator info and new design of chat box system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bernd H.

Verified Reviewer

Great online Chat for your website

2016-02-25

I implemented the chat on my website to get in contact with customers directly.

Pros

You see your site in the video exactly how the customers sees it on his desktop (or mobile device) and you can see how he behaves on your site.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Fernando M.

Excelent chat app

2019-08-06

Excellent chat application, I have been using it for several years and every time they add better functionalities.

Pros

- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support

Cons

- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva Š.

Verified Reviewer

Very helpful and efficient app for customer care

2015-12-15

Very easy to use, minimalistic dashboard is very well-aranged and efficient!

Pros

- user friendly and customizable - great number of language versions - screen recordings of visitors movement - automatic responses setting - tracking the impact on our sales and many more, I definitely have to give a try to the mobile version!

Cons

So far, I haven't noticed any :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Dave B.

Great Live Chat Widget

2019-08-07

Pros

Easy to manage live chats on the go.

Cons

The live chat icon design looks a little outdated for my liking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hey Dave,

thanks a lot for your review. We are currently working hard on our fresh new - redesigned - chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Read more
German T.

My Review

2019-08-05

With the auto-messages its even easier.

Pros

Easy to use web dashboard, with sounds and alerts wich help, even in the free option.

Cons

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ondrej Š.

Very useful for reporting and analytics, overall great experience when compared to competition

2021-03-15

I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

Pros

Definitely the most useful feature is the reporting and analytics possibilities of video recordings.

Cons

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pavel Z.

Smartsupp live,easy orders

2019-08-14

more specifications of a product, delivery time, cost of transport, etc

Pros

powerful, potent easy talk with more clients online

Cons

user-friendly, history of chat and email feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Business Supplies and Equipment company, 11-50 employees)
Verified Reviewer

Fantastic live chat service

2021-09-23

Mainly, we wanted to use a live chat to provide additional support for people browsing our site.

Pros

Since it is a browser-based chat, set-up time for multiple CSR's was very low.

Cons

Some of the UI and settings can sometimes be wonky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello.

Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you.

Have a great day!

Read more
Marko L.

Verified Reviewer

Great app

2016-02-25

This is the best live chat app on the market.

Pros

Chat with visitors in real-time, Record screens of your visitors....

Cons

there is no cons of this app

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Wendell M.

Great software!

2020-12-28

We're now able to chat live with our customers on our website for support and feedback on our product.

Pros

Very easy to use and implement and cheap in pricing.

Cons

We put performance very high in on our priority lists, and it seems like the bundle size of the widget and the way it loads is somewhat quite huge.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)
Verified Reviewer

Well done live chat

2019-08-06

The live chat helps customers to buy services on our websites.

Pros

Easy to use, nice design, enough features and no downtimes.

Cons

Just the visitors referrer links could be more informative.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nuh K.

Professional

2021-02-09

Pros

Yeah entegration very nice. Good. Mobile app.

Cons

Mobil app. Chat decariton.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Enrico L.

Good Live chat

2019-03-21

Smartsupp is free software with many features and easy to use but the chatbox design not elegant compare with the other live chat and also auto message is not free

Pros

free with many features, easy to use, very helpful

Cons

chatbox design looks very old, not much font choices, auto-message only for paid

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Smartsupp


Hello Enrico,

thank you for your opinion! New chat box design should be released in few months.

And you are right, some functions like automatic messages are available for paid users only.

Thanks!

Read more