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Smartsupp
4.7
(264)

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Smartsupp–Live Chat, Chatbots, and Video Recordings

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(43)

Smartsupp Pricing

Pricing overview

Value for money rating

4.4

/5

264

Price starts from

0

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

22.50 / Month for our Standard Package
$7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)

What users say

I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
Awesome experience overall and well worth the cost.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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GREAT WEB CHAT

Reviewed 3 years ago

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Vendor response

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic live chat service

Reviewed a year ago

We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Pros

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Cons

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Vendor response

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you. Have a great day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Review

Reviewed 3 years ago

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pros

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Cons

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Decent tool for online chatting

Reviewed 3 years ago
Pros

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Cons

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Vendor response

Hello, Andrej, thank you very much for your positive review! Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that. Your suggestion for different widget icons is interesting and definitely one we will consider. All the best, Michaela

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy and effective

Reviewed 3 years ago
Pros

- 5 minutes setup - Simple Interface - Right pricing - Recording is cool to understand customers issues on purchase pipeline

Cons

- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works very good and never had any problems with it

Reviewed 3 years ago

As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

Pros

very easy to work with reasonable pricing

Cons

there were no cons what so ever, i have to fill this form....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ICC review

Reviewed 2 years ago

I’ve been able to secure more business using this tool. The value is definitely there

Pros

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Cons

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Favorite Live Chat Feature!

Reviewed 4 years ago

We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Pros

Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons

Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Vendor response

thank you for your review Renee! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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VEBO

Reviewed 3 years ago

Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Pros

Language is polish. Easy to setup. Easy to work. Price still better that other software.

Cons

Price increase each year i know everything cost each ear more more

Vendor response

Hello Krzysztof, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-) Have a nice day! Patrik

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excelent chat app

Reviewed 3 years ago

Excellent chat application, I have been using it for several years and every time they add better functionalities. Great customer service

Pros

- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support

Cons

- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love SmartSupp - Best on the Market!

Reviewed 6 years ago

I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Pros

Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons

Would prefer payment methods to be automatic

Vendor response

Thank you for your review! I can now happily say we support automatic renewal when you pay by credit card or Paypal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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5 stars

Reviewed 3 years ago

itțs a good software for the money

Pros

- easy to use - automated messages - pricing

Cons

- can-t upload files liek pics to send to customers - can't integrated with google analitycs, mail chimp, etc

Vendor response

Hello, Mihai, thanks a lot for your review. The file-sharing option will be ready in the new chat widget, which should be out this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Michaela

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our daily experience with smartupp

Reviewed a year ago
Pros

Really easy to handle and very affordable price

Cons

All is good with this product, we have all we need from this product

Vendor response

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) Smartsupp team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unreliable

Reviewed 2 years ago

Great when it works Constant uncommunicated changes to how stuff works

Pros

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Cons

Unreliable Rigid and hard to adjust behavior

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best solution for online chat support

Reviewed 3 years ago

We are using it 24 hours per day, never ever had any system or other issues. Fast and reliable, stylish system, beeing able to customize to our colors, logo etc. Whenever had any questions, answer came fast in a professional manner.

Pros

easy to use and install, fully customizable

Cons

nothing, price to be paid was a decision to be made

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smartsupp - best online chat

Reviewed 4 years ago

I am using Smartsupp on my website and it helping me to get a more customers. I am totally happy with using Smartsupp.

Pros

I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

Cons

I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

Vendor response

Hi Viliam, really appreciate your great review! We are glad to help with your business. We believe the market price is fair even for cz/sk customers. Have a nice day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best Chat System

Reviewed 4 years ago
Pros

It is so easy to install and to use, I use it since 2016.

Cons

This could have a more affordable cost, since the payment is monthly.

Vendor response

Thank you very much for your review. We provide 20 % discount when you pay yearly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Live chat made easy

Reviewed a year ago

Absolutely satisfied, thank you

Pros

Easy to deploy, versatile features (text shortcuts, chatbot), decent pricing

Cons

I am not fan of being constantly messaged, even if I see the upside of live chat. Smartsupp makes life in this respect just that much easier, though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smartsupp live,easy orders

Reviewed 3 years ago

more specifications of a product, delivery time, cost of transport, etc

Pros

powerful, potent easy talk with more clients online

Cons

user-friendly, history of chat and email feedback

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I recommed it

Reviewed 3 years ago

It is very easy to set-up

Pros

It is very simple and useful. Support, setup, price list,

Cons

i can not switch off some funktion in free version

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Cost effective?

Reviewed 2 years ago
Pros

the setup is quite easy and the dashboard is intuitive.

Cons

120 dollars a year is still quite a cost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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decent chat program for price

Reviewed 3 years ago
Pros

Easy to use, history, video recording of web navigation.

Cons

Not Relly one, all works on simple basis for our purpose.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Price

Reviewed 3 years ago

No problem and works peerfect.

Pros

The easy wey for using it and the benefits that has a chat

Cons

I think that the pro version is a bit expensive for me at this moment just only because my online store does not sell all I would like as is a young project. Anyway, when I can pay for it, I think is a bit expensive 10,00 euro for each member.

Vendor response

Hi, Jorge, thank you for your review, we appreciate it! Michaela, Smartsupp

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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the customer does not know if I am responding

Reviewed 3 years ago

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros

simplicity, price, application on smartphone

Cons

customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Vendor response

Thank you very much for your review! You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ). Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there. If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TOP1 for e-commerce

Reviewed 3 years ago
Pros

Easy of use, high quality, low price, android app, web app

Cons

New pricing table ;) previous prices have been best of market