Smartsupp Live Chat Pricing Plan & Cost Guide

Smartsupp Live Chat

Smartsupp is Free Live Chat with visitor recording

4.69/5 (216 reviews)

Smartsupp Live Chat Pricing

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

View Pricing Plans Free Trial

Competitors Pricing

XenCALL

Pricing model: Subscription

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Starting from: 30.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Comm100 Chatbot

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

HappyFox Chat

Starting from: 29.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

HaloPSA

Starting from: 29.00/month
Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

Smartsupp Live Chat Pricing Reviews

Pros
  • We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.Ana K.Read the full review
  • Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.Erik v.Read the full review
  • Love it daily from the recording features to the best way to talk to customers that visit websites.Rodrick H.Read the full review
Cons
  • While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.Gianni O.Read the full review
  • When there is a chat lost and I do not receive the user's email address to contact him again.valerio t.Read the full review
  • We're looking at closing it down as we now don't have automatic messages when we miss people.Will S.Read the full review
99%
recommended this to a friend or a colleague

25 reviewers had the following to say about Smartsupp Live Chat's pricing:

Adam Łowigus

TOP1 for e-commerce

Used daily for 6-12 months
Reviewed 2019-08-06
Review Source: Capterra

Pros
Easy of use, high quality, low price, android app, web app

Cons
New pricing table ;) previous prices have been best of market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luca Nardi

GREAT WEB CHAT

Used daily for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros
Low prices, good customer support, video recording on the site.

Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp


Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Victor Obrador

Excellent functionallity, very usefull

Used weekly for free trial
Reviewed 2019-08-02
Review Source: Capterra

Very good. I will buy some licenses in the future when if shop goes bigger.

Pros
Low price, and free trial. The customer service is very good and fast. Easy to use.

Cons
I have to keep the program open on the telephone every time to know if somebody needs help.

Response from Smartsupp


Hello Victor,

thanks a lot for your review. You are not supposed to keep your app open to get notifications. Have you already tried our new mobile application released in June?

Have a nice day,
Patrik

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Krzysztof Kuzminczuk

VEBO

Used daily for 2+ years
Reviewed 2019-08-07
Review Source: Capterra

Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Pros
Language is polish. Easy to setup. Easy to work. Price still better that other software.

Cons
Price increase each year i know everything cost each ear more more

Response from Smartsupp


Hello Krzysztof,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-)

Have a nice day!
Patrik

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deniz Erdönmez

Helpful Tool

Used daily for free trial
Reviewed 2020-05-15
Review Source: Capterra

Pros
Real time customer care in our Online Shop. We can react fastly and can hold the Customer on Site

Cons
Not cheap every USer is an own package / license

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matthew Dunster

Great product overall for the price you pay

Used monthly for 1-2 years
Reviewed 2019-08-11
Review Source: Capterra

Awesome experience overall and well worth the cost

Pros
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.

Cons
I feel as though sometimes it isn't not tracking every person that is on our site, like some of the visit are missed, but I am unsure how to determine that. Almost like it is assuming there are bots and it ignores them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Valics Lehel

Great support app for low price

Reviewed 2016-02-25
Review Source: GetApp

I use this app from a while and I can say it is perfect for our small company. Low price per month, easy to use, I can get offer great support for my clients.

Pros
easy interface, use with Adium external app like a messenger.

Cons
only the full package have the predefined meseges

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

The best Chat System

Used daily for 2+ years
Reviewed 2019-03-20
Review Source: Capterra

Pros
It is so easy to install and to use, I use it since 2016.

Cons
This could have a more affordable cost, since the payment is monthly.

Response from Smartsupp


Thank you very much for your review. We provide 20 % discount when you pay yearly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jan Mayer

Best chat app ever

Reviewed 2015-12-11
Review Source: GetApp

We have installed SmartSupp on several websites for our clients and all of them could use it without any training. And the pricing is very pleasant an even our smallest customers could afford it.

Pros
Super easy to install and use Vvisitor recording - of course

Cons
I'll write as soon as I'll find some

Rating breakdown

Value for money
Ease of use
Customer support

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Gianni Odorisio

the customer does not know if I am responding

Used daily for 6-12 months
Reviewed 2019-10-09
Review Source: Capterra

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros
simplicity, price, application on smartphone

Cons
customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Response from Smartsupp


Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).

Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.

If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Mihai Moise

5 stars

Used daily for 1-2 years
Reviewed 2019-08-20
Review Source: Capterra

itțs a good software for the money

Pros
- easy to use - automated messages - pricing

Cons
- can-t upload files liek pics to send to customers - can't integrated with google analitycs, mail chimp, etc

Response from Smartsupp


Hello, Mihai, thanks a lot for your review. The file-sharing option will be ready in the new chat widget, which should be out this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Michaela

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jan Verner

Easy integration

Used monthly for 6-12 months
Reviewed 2019-09-16
Review Source: Capterra

Pros
Very easy integration to your website App for iOS devices including push notifications Reasonable price

Cons
Price for additional users is quite high (just multiplied basic price).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maurice Jacobs

Works very good and never had any problems with it

Used daily for 2+ years
Reviewed 2019-08-07
Review Source: Capterra

As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

Pros
very easy to work with reasonable pricing

Cons
there were no cons what so ever, i have to fill this form....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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RADEK SLANSKY

Good worth

Used monthly for less than 6 months
Reviewed 2020-05-11
Review Source: Capterra

Pros
Price is perfect, very easy to use, nice design

Cons
i would like to see more information about the people on the website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ondrej Gazda

I recommed it

Used daily for 1-2 years
Reviewed 2019-08-11
Review Source: Capterra

It is very easy to set-up

Pros
It is very simple and useful. Support, setup, price list,

Cons
i can not switch off some funktion in free version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Fernando Menendez

Excelent chat app

Used daily for 2+ years
Reviewed 2019-08-06
Review Source: Capterra

Excellent chat application, I have been using it for several years and every time they add better functionalities. Great customer service

Pros
- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support

Cons
- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andrea Cereda

Easy and effective

Used daily for 2+ years
Reviewed 2019-08-06
Review Source: Capterra

Pros
- 5 minutes setup - Simple Interface - Right pricing - Recording is cool to understand customers issues on purchase pipeline

Cons
- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Nguyen Duc

The best online support software I've ever used

Used daily for free trial
Reviewed 2019-08-02
Review Source: Capterra

Pros
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere

Cons
High prices and yet support automatic distribution for customer care

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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German Trinquitella

My Review

Used daily for less than 6 months
Reviewed 2019-08-05
Review Source: Capterra

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pros
Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Cons
Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ferenc Both

Best solution for online chat support

Used daily for 1-2 years
Reviewed 2019-08-07
Review Source: Capterra

We are using it 24 hours per day, never ever had any system or other issues. Fast and reliable, stylish system, beeing able to customize to our colors, logo etc. Whenever had any questions, answer came fast in a professional manner.

Pros
easy to use and install, fully customizable

Cons
nothing, price to be paid was a decision to be made

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jakub Ditrich

Unexpectedly good

Reviewed 2015-12-10
Review Source: GetApp

We offer quite special goods - electric bicycles - and its very hard to explain all details on the web, even at https://ekolo.cz we use video intensively. Since we implement this app, we have about 4-8 chats daily with customers, who will never call us for details and are lazy to writ emails. My advice - hire and dedicated person for chats and keep it up evenings..

Pros
Easy to use, Implemented in second, fully customizabe.. Video recording of the visitor are better than paid heatmaps

Cons
Cant see any, for its price it really pay off. maybe to teach the software answer the customer questions itself :-)))

Rating breakdown

Value for money
Ease of use
Customer support

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Ruslan Dzumanijazov

Satisfaction

Reviewed 2016-02-29
Review Source: GetApp

Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.

Pros
Reliable Video recordings Easy to use

Cons
Lacks a feature to reply to missed chats within their app

Rating breakdown

Value for money
Ease of use
Customer support

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Pall Musaev

Game Changer

Reviewed 2016-02-25
Review Source: GetApp

The value that smartsupp provides is unparalleled. Watch this up and comer as they grow. I couldn't find any other tool that compared to the feature set they provide.

Pros
Feature rich and great value.

Cons
User interface is good, but not GREAT.

Rating breakdown

Value for money
Ease of use
Customer support

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Viliam Sedliak

Smartsupp - best online chat

Used daily for 6-12 months
Reviewed 2019-03-20
Review Source: Capterra

I am using Smartsupp on my website and it helping me to get a more customers. I am totally happy with using Smartsupp.

Pros
I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

Cons
I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

Response from Smartsupp


Hi Viliam,

really appreciate your great review! We are glad to help with your business.

We believe the market price is fair even for cz/sk customers.

Have a nice day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob Hermans

Great value for money, intuitive layout

Reviewed 2016-02-25
Review Source: GetApp

We have been using Smartsupp for the last week and it immediately added value to our business - implementing the livechat was a breeze, the application works very intuitively and the Google Analytics integration is very helpful as well.

Pros
- Google Analytics integration is very helpful - Intuitive design - Great value for money

Cons
None to date - will update if we find any.

Rating breakdown

Value for money
Ease of use
Customer support

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