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Smith.ai Chat vs ALMA Chatbot Comparison

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Overview

Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.

ALMA Chatbot is a web-based chatbot tool that can be used to capture leads, gather contact information, provide information...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$140/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(23)

5

4

3

2

1

22

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(4)

5

4

3

2

1

3

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great customer service and great free bot. Definitely recommend this chatbot.
I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.
We have had a wonderful experience with Smith.ai thus far. The customer service team is easy to contact and prompt with requests.

Pros

Not enoughreviews yet

Cons

Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.
The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.
There are no drawbacks that I can think of with the Smith Chat service.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features20
  • API
  • Appointment Management
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Callback Scheduling
  • Chat
  • Chat Transcript
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Data Import/Export
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Communication
  • Multi-Language
  • Pipeline Management
  • Predictive Analytics
  • Prospecting Tools
  • Sentiment Analysis
  • Summary Reports
  • Third Party Integration
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features13
  • API
  • Appointment Management
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Callback Scheduling
  • Chat
  • Chat Transcript
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Data Import/Export
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Communication
  • Multi-Language
  • Pipeline Management
  • Predictive Analytics
  • Prospecting Tools
  • Sentiment Analysis
  • Summary Reports
  • Third Party Integration
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smith.ai Chat vs. ALMA Chatbot

See how Smith.ai Chat and ALMA Chatbot stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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