SnapEngage Comparison

Overview

SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

69

32

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love the overview of my chats, the ability to adjust the chats that come in and how many. It is nice to have an overview of user location, name and time zone.
I think they are a newer company, so I think they will keep improving. Their support is amazing, so that is awesome.
The proactive chat feature is best I highly recommend it to clients because it increases engagement with potential clients.

Cons

Chat window tends to lag when typing and selecting between chats. The transfer and special commands tends to fail which can cause bad ratings.
It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.
We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable.
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features14
  • API
  • Audit Trail
  • CRM Integration
  • Chat
  • Chat Transcript
  • File Transfer
  • Help Desk Integration
  • Monitoring
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Single Sign On

Integrations

  • Total integrations29
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation