Splashtop Remote Support Pricing, Features, Reviews & Comparison of Alternatives

Pros
I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.

Cons
It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,

Rating breakdown

Likelihood to recommend: 10/10

Pros
Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Cons
The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is very easy for our customers to use. The download file automatically downloads and opens the file onto their computer. From there they just give us a code and we can access their PC

Cons
It would be nice to have more chatting and voice features built into the software. It also only allows one user to access someone desktop at a time. For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer

Rating breakdown

Likelihood to recommend: 8/10

Pros
Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Cons
In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

Rating breakdown

Likelihood to recommend: 3/10

Pros
What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

Cons
When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

Rating breakdown

Likelihood to recommend: 10/10