Remote support for MSPs, IT service providers & helpdesks
4.52/5 (77 reviews)I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.
Pros
I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.
Cons
It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,
Rating breakdown
Likelihood to recommend: 10/10
I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.
Pros
Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.
Cons
The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.
Rating breakdown
Likelihood to recommend: 10/10
Overall, we are happy with splashtop. It is relatively inexpensive and it is very easy for our customers to user
Pros
The software is very easy for our customers to use. The download file automatically downloads and opens the file onto their computer. From there they just give us a code and we can access their PC
Cons
It would be nice to have more chatting and voice features built into the software. It also only allows one user to access someone desktop at a time. For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer
Rating breakdown
Likelihood to recommend: 8/10
Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.
Pros
Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.
Cons
In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.
Rating breakdown
Likelihood to recommend: 3/10
Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we connect/disconnect
Pros
What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.
Cons
When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.
Rating breakdown
Likelihood to recommend: 10/10
Pricing is based on the number of unattended (endpoint) computers per year.
Starts at $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.