Splashtop Remote Support Pricing, Features, Reviews & Comparison of Alternatives

Splashtop Remote Support

Remote support for MSPs, IT service providers & helpdesks

4.52/5 (77 reviews)

Splashtop Remote Support overview

What is Splashtop Remote Support?

Splashtop Remote Support is a remote support solution for IT and support teams designed to allow users to provide clients with remote access and remotely support clients’ computers. The software is suitable for IT professionals, help desks, and managed service providers (MSPs), and allows users to access Windows servers and workstations, and Macs, through Google Chrome web browser, Windows, Mac, Android, and iOS devices, and Chromebooks.

Splashtop Remote Support offers support for audio and multi-monitor displays across real-time remote connections, with protection of remote sessions through TLS and 256-bit AES encryption. Admin and end user roles and permissions can be assigned and managed, and both users and computers can be organized into groups to simplify their management. Users can also control which remote functions are available to users, and whether computers display locked or blank screens during remote sessions.

With Splashtop Remote Support, users can transfer files between local and remote computers, and print files directly from remote computers through local printers. Remote wake functionality enables the powering up of remote devices as long as they support Wake-on-LAN, are connected via LAN cable, and another device is powered on in the same network. Built-in chat also allows the delivery of messages to the users of remote computers in real time.
www.splashtop.com

Pricing

Starting from
$40/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), French, German, Portuguese, Spanish
Splashtop Remote Support screenshot: Files can be transferred between local and remote computersSplashtop Business Introduction -- Fastest Remote Access / Remote SupportSplashtop Remote Support screenshot: Devices can be rebooted remotelySplashtop Remote Support screenshot: Administrators can control remote capabilitiesSplashtop Remote Support screenshot: Chat functionality enables the delivery of messages to the users of remote computersSplashtop Remote Support screenshot: Users and computers can be grouped, allowing administrators to manage permissions in bulk

Splashtop Remote Support user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.7
  4.6
Jessica Garcia

I used to Recommend TeamViewer, NOW its all about Splashtop!

Used daily for 6-12 months
Reviewed 2020-11-24
Review Source: Capterra

I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.

Pros
I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.

Cons
It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Shortle

Finally, Remote Access with a Smile

Used daily for 6-12 months
Reviewed 2019-08-01
Review Source: Capterra

I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.

Pros
Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Cons
The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kyle Sansing

Remote support company using Splashtop for supporting users

Used daily for 2+ years
Reviewed 2021-01-28
Review Source: Capterra

Overall, we are happy with splashtop. It is relatively inexpensive and it is very easy for our customers to user

Pros
The software is very easy for our customers to use. The download file automatically downloads and opens the file onto their computer. From there they just give us a code and we can access their PC

Cons
It would be nice to have more chatting and voice features built into the software. It also only allows one user to access someone desktop at a time. For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Dan Gospe

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

Used daily for 2+ years
Reviewed 2018-05-18
Review Source: Software Advice

Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

Pros
Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Cons
In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Dave OKeefe

Replaced LogMeIn Central and Integrates with Datto RMM

Used daily for 6-12 months
Reviewed 2019-07-29
Review Source: Capterra

Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we connect/disconnect

Pros
What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

Cons
When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Splashtop Remote Support pricing

Starting from
$40/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is based on the number of unattended (endpoint) computers per year.
Starts at $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.

Splashtop Remote Support features

API
Alerts / Escalation
Automatic Notifications
Chat
Instant Messaging
Monitoring
Multi-Language
Reporting & Statistics
Self Service Portal

Activity Dashboard (129 other apps)
CRM Integration (94 other apps)
Customizable Branding (135 other apps)
Email Integration (104 other apps)
Knowledge Base Management (108 other apps)
Multi-Channel Communication (117 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (84 other apps)
Surveys & Feedback (97 other apps)
Third Party Integration (161 other apps)
Workflow Management (90 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Splashtop Remote Support

Key features of Splashtop Remote Support

  • 256-bit AES encryption
  • Active Directory Integration
  • Alerts / Escalation
  • Annotation
  • Anti Virus
  • Audio support
  • Audit trails
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Chat
  • Computer & user grouping
  • Computer list search
  • Custom shortcuts
  • Event Logs
  • File transfer
  • Group permissions
  • Inventory Management
  • Logging
  • Monitoring
  • Multi-Language
  • Multi-monitor navigation
  • Patch Management
  • Permissions control
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Control
  • Remote access
  • Remote print
  • Remote reboot
  • Remote wake
  • Reporting & Statistics
  • Screen sharing
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Summary Reports
  • Two-step verification
  • Unattended access
  • User management
View All Features

Benefits

Windows workstations and servers, and Macs, can be accessed from any Windows, Mac, Android, or iOS device, or using Google Chrome browser or a Chromebook.

Files from remote computers can be printed through local printers, without any need to transfer files, or print and then fax documents, and files can also be transferred remotely between devices.

During remote sessions, chat can be initiated with the user of the remote computer, allowing both users to send and receive messages in real time.

Remote wake functionality allows users to power up devices remotely as long as the target computer supports Wake-on-LAN, is connected via LAN cable, and another device on the same network is powered on.

Admin and end user roles and permissions can be managed, access to specific computers or groups can be controlled, and all connections, management activity, and file transfers are logged.