Splashtop Remote Support Pricing, Features, Reviews & Comparison of Alternatives

Splashtop Remote Support

Remote support for MSPs, IT service providers & helpdesks

4.38/5 (34 reviews)

Splashtop Remote Support overview

Splashtop Remote Support is a remote support solution for IT and support teams designed to allow users to provide clients with remote access and remotely support clients’ computers. The software is suitable for IT professionals, help desks, and managed service providers (MSPs), and allows users to access Windows servers and workstations, and Macs, through Google Chrome web browser, Windows, Mac, Android, and iOS devices, and Chromebooks.

Splashtop Remote Support offers support for audio and multi-monitor displays across real-time remote connections, with protection of remote sessions through TLS and 256-bit AES encryption. Admin and end user roles and permissions can be assigned and managed, and both users and computers can be organized into groups to simplify their management. Users can also control which remote functions are available to users, and whether computers display locked or blank screens during remote sessions.

With Splashtop Remote Support, users can transfer files between local and remote computers, and print files directly from remote computers through local printers. Remote wake functionality enables the powering up of remote devices as long as they support Wake-on-LAN, are connected via LAN cable, and another device is powered on in the same network. Built-in chat also allows the delivery of messages to the users of remote computers in real time.
www.splashtop.com

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Middle-East and Africa

Supported languages

English, Chinese (Simplified), French, German, Portuguese, Spanish
Splashtop Remote Support screenshot: Files can be transferred between local and remote computersSplashtop Business Introduction -- Fastest Remote Access / Remote SupportSplashtop Remote Support screenshot: Devices can be rebooted remotelySplashtop Remote Support screenshot: Administrators can control remote capabilitiesSplashtop Remote Support screenshot: Chat functionality enables the delivery of messages to the users of remote computersSplashtop Remote Support screenshot: Users and computers can be grouped, allowing administrators to manage permissions in bulk

Splashtop Remote Support reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.3
  4.7
  4.5
Drew Looyenga

Great Value for the money for a remoting solution

Used daily for 2+ years
Reviewed 2018-08-09
Review Source: Capterra

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

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Anonymous

Easy and affordable remote support

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

Splashtop has been a near perfect solution for our internal support needs. Every workstation in our organization can be accessed to provide support. With multiple locations and remote users it has been one of our best/most valuable support tools.Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface. Can also create security groups for others accessing remote stations and control/limit access by group.

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Michael Duncan

Very Good Product!

Used daily for 1-2 years
Reviewed 2019-02-06
Review Source: Capterra

This is a very good product and it is very-well priced. I use both this product and TeamViewer. It has almost all the same remote support features, and it connects very smoothly. Also, the best distinguishing feature is the deployment setup. It makes it very easy to configure one deployment and deploy it on several computers. The ONLY issue I have a problem with (and this is big to me) is that there is a slight lag whilst already connected. I use the software side-by-side with TeamViewer and the time to send commands, typing, mouse clicks, etc. is significantly longer than with TeamViewer. This is the only thing keeping me from FULLY committing to a premium subscription to Splashtop. I hope that this can be improved, because otherwise this is a very good produce.I liked the multi-monitor support the most and also the deployment methods

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Matthew Ferguson

Great remote desktop software with incredible features!

Used daily for 2+ years
Reviewed 2018-02-09
Review Source: Capterra

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem. At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

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Carl Thomas

Low cost IT remote support product

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: Capterra

We are happy with the price-feature mix up of this product. This is the most cost effective replacement we have found to logmein. Once Logmein raised prices after being purchased by Cisco we looked for alternatives. Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem. We can even

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Splashtop Remote Support pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is based on the number of unattended (endpoint) computers per year.
Plus from $25/month for 25 computers
Premium: from $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.

Splashtop Remote Support features

Chat
Instant Messaging

API (159 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Splashtop Remote Support

Key features of Splashtop Remote Support

  • 256-bit AES encryption
  • Annotation
  • Audio support
  • Audit trails
  • Chat
  • Computer & user grouping
  • Computer list search
  • Custom shortcuts
  • File transfer
  • Group permissions
  • Logging
  • Multi-monitor navigation
  • Permissions control
  • Remote access
  • Remote print
  • Remote reboot
  • Remote wake
  • Screen sharing
  • Session Recording
  • Two-step verification
  • Unattended access
  • User management
View All Features

Benefits

Windows workstations and servers, and Macs, can be accessed from any Windows, Mac, Android, or iOS device, or using Google Chrome browser or a Chromebook.

Files from remote computers can be printed through local printers, without any need to transfer files, or print and then fax documents, and files can also be transferred remotely between devices.

During remote sessions, chat can be initiated with the user of the remote computer, allowing both users to send and receive messages in real time.

Remote wake functionality allows users to power up devices remotely as long as the target computer supports Wake-on-LAN, is connected via LAN cable, and another device on the same network is powered on.

Admin and end user roles and permissions can be managed, access to specific computers or groups can be controlled, and all connections, management activity, and file transfers are logged.