Splashtop Remote Support Comparison

Overview

Splashtop Remote Support enables MSPs, IT service providers & helpdesk professionals to remotely support their clients' computers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(66)

5

4

3

2

1

45

16

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Super easy to setup, deploy, and maintain. Cost was a driving factor and it fit well into my budgetary guidelines...very affordable in the realm of remote support tools.
I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.
Overall my experience with Splashtop has been a good one. Easy to use, user friendly, and inexpensive way to remotely access your PC from anywhere.

Cons

Occasionally the antivirus add-on bitdefender has trouble deploying to PCs and that integration could be built out better but overall it's hard to complain at the price.
Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.
Cancelled within 30 days knowing I'd owe for full year. THEN they billed me a year later for renewal.
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features14
  • API
  • Access Control
  • Audit Trail
  • Chat
  • File Transfer
  • Instant Messaging
  • Permission Management
  • Print Management
  • Receiving
  • Remote Access
  • SSL Security
  • Search Functionality
  • Two-Factor Authentication
  • User Management

Integrations

  • Total integrations16
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation