Splashtop Remote Support Features

Splashtop Remote Support

Remote support for MSPs, IT service providers & helpdesks

4.53/5 (79 reviews)

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API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Anti Virus
Asset Tracking
Audit Management
Audit Trail
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
CPU Monitoring
Capacity Management
Change Management
Chat/Messaging
Compliance Management
Compliance Tracking
Configuration Management
Credential Management
Cross Reference System
Customizable Branding
Customizable Reports
Customization
Dashboard
Deployment Management
Device Auto Discovery
Diagnostic Testing
Diagnostic Tools
Email Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
IP Address Monitoring
IT Asset Management
IT Reporting
Import/Export Data
Incident Management
Internet Usage Monitoring
Inventory Management
Issue Auditing
Issue Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Monitoring
Multi-Language
Multi-Platform
Multi-User Collaboration
Network Monitoring
Network Wide Management
Patch Management
Performance Management
Policy Management
Power Management
Print Management
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
SSL Security
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Summary Reports
Two-Factor Authentication
Unattended Access
Uptime Reporting
User Management
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Anti Virus
Asset Tracking
Audit Management
Audit Trail
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
CPU Monitoring
Capacity Management
Change Management
Chat/Messaging
Compliance Management
Compliance Tracking
Configuration Management
Credential Management
Cross Reference System
Customizable Branding
Customizable Reports
Customization
Dashboard
Deployment Management
Device Auto Discovery
Diagnostic Testing
Diagnostic Tools
Email Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
IP Address Monitoring
IT Asset Management
IT Reporting
Import/Export Data
Incident Management
Internet Usage Monitoring
Inventory Management
Issue Auditing
Issue Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Monitoring
Multi-Language
Multi-Platform
Multi-User Collaboration
Network Monitoring
Network Wide Management
Patch Management
Performance Management
Policy Management
Power Management
Print Management
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
SSL Security
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Summary Reports
Two-Factor Authentication
Unattended Access
Uptime Reporting
User Management
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
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Mobile apps

iOS App


1,701 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


2,683 reviews

Splashtop Remote Support Feature Reviews

25 reviewers had the following to say about Splashtop Remote Support's features:

Ryan H.

Great Value and Support!

2020-08-01

The support team was very responsive - I used email and chat options.

Pros

One of the biggest pros was the inclusion of the employee remote access to their PC's - especially during these WFH times!

Cons

I wish there were more alerts and reporting available, as well as more information provided for each workstation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin M.

Generally positive. Use for remote work. Need better multi-monitor features.

2018-06-21

Provides a secure, managed and fast tool for allowing staff to remotely connect to work machines from any computer.

Pros

Most of all we like that it performs smoothly with live rendering and video where other remote connection tools are jumpy or laggy.

Cons

The multi-monitor functions are clunky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Splashtop


Hi Justin. Thanks for the review. Multi-to-multi monitor support is coming soon.

Read more
Anonymous
(Insurance company, 11-50 employees)

Easy and affordable remote support

2018-07-10

Every workstation in our organization can be accessed to provide support.

Pros

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.

Cons

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew N.

Great unattended remote access tool

2019-04-12

All the core features are working as expected such as multi monitor support, file transfer, chat window.

Pros

Price, ease of use, good support and sales team.

Cons

Really nothing to complain about. The feature set is limited, but you cannot beat it for the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle S.

Remote support company using Splashtop for supporting users

2021-01-28

It is relatively inexpensive and it is very easy for our customers to user

Pros

From there they just give us a code and we can access their PC

Cons

For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan G.

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

2018-05-18

Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

Pros

It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management.

Cons

There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Yannik G.

Same functionalities as LogMeIn Central, but less expensive!

2018-04-24

Pros

Has the same great functionalities (that I need) as LogMeIn Central, but it's less expensive. The Android app works very well.

Cons

I would like to have email alerts with Splashtop Remote Support - PLUS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael D.

Very Good Product!

2019-02-06

Also, the best distinguishing feature is the deployment setup.

Pros

I liked the multi-monitor support the most and also the deployment methods

Cons

I do not like the lag in the connection when sending typing and mouse clicks to remote computer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon H.

Great tool for managing and supporting PCs remotely

2019-10-25

We were using a tool which did not provide elevated permissions on computers which meant some troubleshooting or installation of software remotely was very difficult as we couldn't enter administrator credentials.

Pros

Features such as chat and file transfer are certainly bonuses.

Cons

Occasionally the antivirus add-on bitdefender has trouble deploying to PCs and that integration could be built out better but overall it's hard to complain at the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 1001-5000 employees)

Awesome Remote Support Tool

2019-12-09

It is secure, has great features, and has allowed us to do necessary work and provide support outside the office.

Pros

It provides chat tools, screen selection for multiple screens, file transfer, and many more features.

Cons

The pricing model isn't ideal for a large environment like out, so we have had to restrict access to only a few technical staff members.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael S.

Splashtop Remote Support

2020-06-16

Pros

The remote control and management was very good and easy to deploy.

Cons

We switched to sysaid for better asset management including hardware and software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Splashtop


Hi Michael,

Thank you for the feedback. I am Antonia from the Customer Success team.

May we know more about your use case? Would you mind helping us by describing more how we can help you with your business though our software? Please contact us at customer-success@splashtop.com

Thanks again for choosing Splashtop and looking forward to hearing from you soon!


Regards,
Antonia Wang
Splashtop Customer Success team

Read more
Drew L.

Great Value for the money for a remoting solution

2018-08-09

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Pros

Features are slick and well-designed, easy to access.

Cons

Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark A.

Great product

2020-04-07

Direct remote support for our client devices, easy to use interface and fast, robust solution.

Pros

Ability to resell remote access to office based devices to clients a big bonus, especially during coronavirus pandemic lockdown.

Cons

Product selection process could be better to ensure best product for job is chosen quickly.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Norm S.

scam

2020-02-26

they tried to argue with the fact i had cancelled almost 1 year prior.. customer service? nah

Pros

none.. bulky kicked me off repeatedly, file transfer hardly functional

Cons

THEN they billed me a year later for renewal. scam alert

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Matthew F.

Great remote desktop software with incredible features!

2018-02-09

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl T.

Low cost IT remote support product

2018-12-20

We are happy with the price-feature mix up of this product.

Pros

Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem.

Cons

The web interface is a bit dated, could use a face lift, but we rarely use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian F.

Cheaper than LogMeIn

2019-03-15

Have access to monitor over 500 computers using the software.

Pros

Supports dual monitor viewing, remote reboot/safe-mode controls, file transfer, remote printing and pretty much anything else that you'd need in a pinch.

Cons

None, it is reliable and never had issues with setup, installs, or remote connections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 10001+ employees)

Your PC in your hand

2020-01-02

Pros

provide a PC interface as it is on other device. the application is properly developed and lack of buffering Mobile app also provide pc interface on our hand we can remotely access if its internet available, no need to be near by Can be access to webcam in PC via internet

Cons

Uses significant amount of data. after giving access in initial mode, most of the people can access to PC remotely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
chris o.

By far the best remote desktop experience

2018-01-09

Easy remote support

Pros

Software rarely has any hiccups and provides an excellent interface.

Cons

Don't actually have any issues with the software, other than the fact it can be a little resource heavy. Tend to see 20-40% resource usage by splashtop application during use, otherwise minimal impact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Eli H.

Exactly what I was looking for

2020-05-25

I was looking for a reasonably priced remote support solution that also enabled me to have clients use the same software to access their computers as well.

Pros

Set up was super easy and support is accessible and knowledgable.

Cons

The printing functionality is a bit cumbersome. But it works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Albert P.

Great Functionality and better bang for buck against Teamviewer

2020-05-13

I'm an MSP providing support to small to medium size businesses, I need a cost effective, reliable mobile support tool for all operating systems and Splashtop does it for me.

Pros

Easy to use, better screen render than teamviewer, easy to install and great admin controls.

Cons

does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt I.

Robust Remote Support

2020-05-27

Any time I have contacted support with a question they were always fast, friendly, and helpful.

Pros

Splashtop was incredibly easy to setup, and is very user friendly.

Cons

There are a few minor features that would be nice to have, like seeing the user activity status on the main screen of the business app, and we have submitted feature requests, hopefully they will be added in an upcoming product update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon W.

Great replacement product for LogMeIn Central at a very good price.

2017-11-27

Ability to work with clients remotely and reseller to them so they can use it to remote into their own computers.

Pros

Good handling of multi-monitors, very good speed and screen resolution very readable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
cory j.

very good remote access service.

2018-05-09

Pros

Splashtop does have a mobile app as well if you have that in your plan.

Cons

can't really think of anything I dislike, gets the job done and does exactly what it says it does. highly recommended if you need to perform remote maintenance often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Marsha J.

We can as a teams remotely access own computers and shared computers with any device.

2017-11-21

You can access a computer that you've previously installed on from any computer that has an internet connection through their browser.

Pros

The ability to access teams remotely access own computers and shared computers with any device.

Cons

Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more