Splashtop Remote Support Reviews

Easy to install and setup, unattended access for weekly or monthly maintenance schedules, data file transfer, and customer devices database with option to rename device feature.

None that I can think of, other than I Wish the SOS was free, as some of my older customers have trouble installing programs to begin with.

It's not too clunky, it has a simple interface, and it's at a very affordable price point for small businesses.

The default option is to not show the remote cursor, which makes it difficult if you are working with a customer and forget to turn it on beforehand.

We like the easy GUI to access, and the customized deployments

If a user forgets to logout from his desktop pc and want to use his laptop in the field he cant, and we either have to go to his desktop and sign him out or he can wait for several minutes to terminate a connection, and we are talking +5 minutes .... We have used other solutions in the past, they would popup and asked to terminate the other connection automatically, and be done in seconds...We also constantly getting dropped or very lagged connections suddenly - rate is 50 times higher than with previous solutions - so we know its not the internet but the product... stabiliy is starting to be an issue for us

Hi Kenneth. Sorry to see that you're having issues. If you haven't already, please contact our Customer Support team at https://www.splashtop.com/support or our Customer Success team at https://www.splashtop.com/form/contact-customer-success-team for assistance.

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface. Can also create security groups for others accessing remote stations and control/limit access by group.

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop. System resource usage seems a little excessive during the remote session.

I liked the multi-monitor support the most and also the deployment methods

I do not like the lag in the connection when sending typing and mouse clicks to remote computer

i like how fast it is with multiple monitors at the remote site. including the ability to have separate windows for each monitor. you cant do that with gotoassist

the admin interface for assigning users and what machines they control is confusing.

Allows mas deployment throughout our district to securely remote assist our staff. It provides chat tools, screen selection for multiple screens, file transfer, and many more features.

The pricing model isn't ideal for a large environment like out, so we have had to restrict access to only a few technical staff members.

The software was very competitively priced and easy to deploy and use and has made us so much more effective at assisting our remote users.

Haven't found anything yet we don't like about this software

The remote printing feature and access to the same computer by more than one person at a time making it easy to teach.

Took a while to understand the processes.

I manage a small office's computer systems, and Splashtop is perfect for what I need. I am able to remotely connect to any computer within this office's network to run update. make sure backups are being performed, and monitor antivirus programs. Setting up the client software on opposite was also very easy, and the security involved is very manageable.

Like I said, this software is perfect for my needs, but I could see how this may be lacking in some features for a larger operation.

Easy to use, better screen render than teamviewer, easy to install and great admin controls. Also allowed me to distribute and manage remote administrators.

does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.

Ease of use- Set up is a breeze and getting support from anywhere is easy and inexpensive

It isn’t free, you do have to pay if you want to remotely access computer FROM OUTSIDE OF YOUR WIFI CONNECTION. Meaning only if you’ll want to access your computer from say...work or school. You have to pay for a subscription.

It is very easy to implement, especially for SOS support.

I wish it were easier to use remote printing.

Splashtop impressed me because the price is not high, they are always improving and the speed of connection is awesome. The first time I tried it I played a video on the remote computer and I was able to watch and hear it fine. It does what its supposed to do, let you remotely connect to a computer in order to manage it. The price is great.

This is a very good software but it lacks a lot of the things others (that are way more expensive mind you) have. Sometimes the software won't update automatically at the remote computer and sometimes computers just won't be reachable anymore.

Cost is low compared to alternatives and the features are rich enough to support customers remotely and get the job done.

Wish they would integrate everything into one instead of having to purchase blocks of pc's and having to purchase on-demand separately.

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Splashtop Remote Mouse on my iPhone talking to Windows 10 no longer work putting me as handicapped 72 yr man with no access to windows 10 My iPhone was my mouse on Windows 10 but tech support has ignored me

Price, ease of use, good support and sales team.

Really nothing to complain about. The feature set is limited, but you cannot beat it for the price. If you need all the bells and whistles, then go with LMI.

Screen refresh rate is great. File transfer easy to use. Engineers have easy to use desktop application with all the remote computers.

Copy / past not always working, reconnecting to the client can resolve this issue. Missing a button with CTRL+ESC.

I am able to help and assist our employees very quickly by remoting in to their computer from my desk and helping them on the spot with their IT needs!

Has trouble connecting sometimes but overall works most of the time. Such a great IT tool have multiple locations for our business.

We like the management capabilities, the speed of the product and ease of use. Most of all we like that it performs smoothly with live rendering and video where other remote connection tools are jumpy or laggy.

The multi-monitor functions are clunky. Please develop the ability to break out the two monitors into separate windows so each remote window can be put on a separate monitor on the side you're connecting from. Many staff members at our company are requesting this.

Hi Justin. Thanks for the review. Multi-to-multi monitor support is coming soon.

There's a free version that is absolutely free and you'll be able to access your PC from anywhere. Comes in handy when out sick, on vacation or with a client.

The only thing I can think of is the screen zooming capabilities could be better.

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What i like about this program is that program can allow others to come into your computer and show how things are done online. Such as selling for instance. I had someone use splashtop remote support to show me how to do something that pertain to selling online.

What i least had issues with was the connection issues. You would get booted off and the other person would be booted and you had to reconnect everytime. That the only downfall i had with the splashtop remote support program.

Similar to other remote software out there. At the time it was good value and worked OK for the price

slow. It was very slow to render. File transfer was not easy enough and was unable to change date format which was annoying more than anything else.

Can set us groups and additional users for a group or groups. Good handling of multi-monitors, very good speed and screen resolution very readable. Lots of option to adjust to different size monitors and handle slower internet connections.

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