App comparison

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Medallia Agent Connect Logo

Medallia Agent Connect

4.9
(17)

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Customer feedback, coaching, and QA for customer support.

(1)

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Medallia Agent Connect Alternatives & Competitors

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Medallia Agent Connect logo

21

182

29

features in common

21

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Medallia Agent Connect logo

Medallia Agent Connect user ratings

Functionality

4.9
(17)

Top features

  • Performance Metrics

    5.0

  • Survey/Poll Management

    5.0

  • Surveys & Feedback

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

Medallia Agent Connect logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

Features

Total

Customer Frontlines logo
Medallia Agent Connect logo

28

143

29

features in common

28

features in common

Customer Frontlines logo

Customer Frontlines user ratings

Functionality

4.5
(246)

Top features

  • Dashboard

    5.0

  • Complaint Monitoring

    5.0

  • Communication Management

    5.0

Medallia Agent Connect logo

Medallia Agent Connect user ratings

Functionality

4.9
(17)

Top features

  • Performance Metrics

    5.0

  • Survey/Poll Management

    5.0

  • Surveys & Feedback

    5.0

Pricing

Value for money

Customer Frontlines logo
4.5
Medallia Agent Connect logo
4.5

What users say about Customer Frontlines' value for money

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).