Subiz Live Chat Features List

Subiz Live Chat Reviews

Subiz Live Chat

Website-integrated Live Chat Software

5.0/5 (10 reviews)
1,998

Subiz Live Chat Feature Summary

  • Easy to implementation: copy and paste HTML code
  • Manage chat and visitors using simply dashboard display
  • See vistors’ details: who they are, where they come from, wh
  • Easy achieve to previous conversation in secure servers.
  • Assign label to specific visitors for easy achievement.
  • Store visitor’s information using command text
  • Proactive engages with visitors with personalized chat greet
  • Get sound and visual notifications about incoming chats
  • Create various departments to organize support agents
  • Transfer chat between agents
  • Chat with unlimited customers at the same time
  • Get instant feedback after your chats
  • Archive offline messages when agents are ‘away’
  • Advanced report on operator activity using Google Analytics
  • Use customized trigger to invite visitors a chat
  • Customizable chat windows to fit with your brand and website
  • Using canned responses for convenient and effective chats
  • Keep in touch with visitor anytime anywhere using mobile app

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Knowledge Base (77 other apps)
Monitoring (52 other apps)
Multi-Channel Communication (52 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (56 other apps)
Third Party Integration (56 other apps)
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Competitor Feature Comparison

Subiz Live Chat Feature Reviews

9 reviewers had the following to say about Subiz Live Chat's features:

Anh Do

Verified Reviewer

Amazing solution for small and mid-sized business

2015-03-18

Especially some features like multi-language support is presented in free version which many other providers don't have.

Pros

- Easy to use - Fully customized - Best priced - Provide Free plan

Cons

- Limited report - Fixed chat window - Imprecise location

Source: GetApp
1 of 1 people found this review helpful
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CCLI 113

Verified Reviewer

The best real-time support

2015-03-26

our revenue has been increased by 30% in 2 months by advertising on Gg ads and using Subiz Live Chat to interact with customers.

Pros

Easy to use, friendly interface, great support team

Cons

Fixed chat window, Basic report

Source: GetApp
1 of 1 people found this review helpful
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Kc Nguyen

Verified Reviewer

Great Live Chat solution

2015-03-27

I prefer using Subiz live chat for 4 following reasons: - Optimized chat widget on mobile - Support IM clients - Simple dashboard interface - Helpful agents Since using Subiz on my website.

Pros

easy-to-use, The support team is superb.

Cons

Dont't move the chat window

Source: GetApp
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Gregory P

Everything you need for under affordable price

2016-12-29

Logs are small but transcripts can be automatically emailed to you... set up an email just for chat history. NP

Pros

Pre-Chat option and Co-Browsing, console is easy and nice.

Cons

Widget is too big

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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Nguyen Hoai Nam

Verified Reviewer

Great work from Subiz's team

2015-03-23

Well, since we started using Subiz Live Chat, there has much changed in terms of increasing the conversion rate.

Pros

Easy to install & use Full of useful features Great support from Subiz's customer service

Cons

Fixed chat window Lack of API

Source: GetApp
1 of 1 people found this review helpful
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Si Ngo

Verified Reviewer

The best service I've ever experienced

2015-03-27

Besides, the features are pretty powerful such as showing visitor's looking page, time on site. Based on those information I can figure out the strategy to communicate to visitors.

Pros

- Ease of use - Powerful features - Reasonable price

Cons

- Unstable trigger - Basic widget on mobile

Source: GetApp
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Na Jackey

Best customer service solution ever !

2013-11-19

I can filter the visitor and deliver speech automatically and do not waste time to divide the manually.

Rating breakdown

Ease of use
Customer support
Source: Capterra
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Quoc Dung Truong

Verified Reviewer

Useful and value for money

2015-03-29

Not only is this a great Live Chat solution but when they say the support is outstanding they MEAN it.

Source: GetApp
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Mai Huong Ly

Verified Reviewer

An Excellent SAAS

2015-03-26

Amazing support, top notch features, easy to use and customization.

Source: GetApp
1 of 1 people found this review helpful
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