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Supportbench vs Ameyo FusionCX Comparison

Overview

A modern customer support CRM built by customer support for customer support to manage complex, high value customers.

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$45/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(18)

5

4

3

2

1

13

2

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.0

(10)

5

4

3

2

1

4

3

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
It is a very capable and easy to use case management solution with great support, which helps with ease of customization and user adoption.
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

Pros

Not enoughreviews yet

Cons

You can miss replies to already existing cases. Notifications are not good enough.
There are no webhooks at the time of this review, however, I'm told they are on the roadmap.
Honestly, I can't think of much. There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features64
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Dialer
  • Automated Routing
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Decision Support
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Heatmaps
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Project Time Tracking
  • Project Workflow
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Text Editing
  • Timer
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Dialer
  • Automated Routing
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Decision Support
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Heatmaps
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Project Time Tracking
  • Project Workflow
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Text Editing
  • Timer
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Supportbench vs. Ameyo FusionCX

See how Supportbench and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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