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SysAid vs Ameyo FusionCX Comparison

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Overview

Category Leaders

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service...

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

218

86

20

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.0

(10)

5

4

3

2

1

4

3

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

It enables me to explain my technical issues ,when I have them , at great length , which in turn helps our IT techs to resolve them as quickly as possible.
In my experience with the tool, it is very good to track, lift tickets and keep your inventory correct, the support is very good and the handling of it both for the administrator and the user is easy.
We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

Pros

Not enoughreviews yet

Cons

Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more.
My IT department friends say that the administrative side of the program is a pain to deal with. On a personal level I haven't found anything to complain about.
Load times for certain reports or data could have been faster and there were times when things would stop responding and we needed to refresh, but not often enough for it to be a problem.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features83
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Benchmarking
  • CMDB
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard Creation
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • Gantt/Timeline View
  • Heatmaps
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Profitability Analysis
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Timer
  • Uptime Reporting
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Benchmarking
  • CMDB
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard Creation
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • Gantt/Timeline View
  • Heatmaps
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Profitability Analysis
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Timer
  • Uptime Reporting
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SysAid vs. Ameyo FusionCX

See how SysAid and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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