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SysAid vs GoTo Resolve Comparison

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Good recommendations?

SysAid logo

SysAid

95pts

Overview

Category Leaders

SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the...

Category Leaders

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

79

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

23

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

445

5

4

3

2

1

289

119

24

10

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

198

5

4

3

2

1

111

68

13

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

Pros

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.

Cons

Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features123
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • File Transfer
  • For MSPs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features41
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • File Transfer
  • For MSPs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations24
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations3
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

RP
AvatarImg

Rob P.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SysAid logo

SysAid

Sysaid Keeps us running

Reviewed 4 years ago
Pros

Simplistic UI is what enables us and our users to easily log and resolve issues.

Cons

On-premise customer get less frequent updated to the system.

HG
AvatarImg

Heidi G.

Government Administration, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SysAid logo

SysAid

SysAid for Ticketing and WorkFlows

Reviewed a year ago
Pros

The customer support if phenomenal. They are quick to respond, friendly and quick to resolve.

Cons

A little difficult to use for the average user

AT
AvatarImg

Akosua Tiwaa K.

Information Technology and Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SysAid logo

SysAid

Sysaid, the Tool to Bridge Customer and Support Gap

Reviewed 2 years ago

Overall, the product is great, aside minor issues, these issues when raised with support, they immediately assist and resolve immediately.

Pros

This is a really easy to use product, easily navigatable and pleasing to the eye interface

Cons

As an administrator, we experience lags that throw our tickets out of order, although set parameters have not been touched or changed

AvatarImg

Verified reviewer

1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SysAid logo

SysAid

SysAid is complete and feature rich, all while maintaining an extremely reasonable price point.

Reviewed 6 years ago
Pros

All the features are clearly displayed in the dashboard so everything is easy to get to. All of the tools are powerful and it's quite customizable for a program like this. All in all, a fantastic cloud service that's become integral to our business.

Cons

The company has been in business for nearly 20 Years and it becomes evident when using their service. There are few errors and when they arise it's extremely easy to pinpoint and resolve.

Ak
AvatarImg

Asnake k.

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Hibret Bank SysAid service Review

Reviewed 3 years ago

We are accepting different incidents and requests from more than 300 branches ,distribute different departments to resolve their problems and generate reporting to evaluate each and every employee as per the working load and efficiency.

Pros

User request , incident management and the way that configure in your reporting culture and reporting methods is flexible, easy to use and finally the product is user friendly.

Cons

Nothing is left on the product for the time in our Service.

PH
AvatarImg

Paul H.

Veterinary, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Constantly Evolving/Improving Ticket Management Software

Reviewed 4 years ago

SysAid has solved many of our inter-department communication challenges. Through 2020 SysAid has helped standardize procedures, automate repetitious requests, and proven through our regular experiences that we have a proven business partner who's key in helping resolve key internal issues.

Pros

SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis. The fact that their technical support group is a 17 out of 10 just makes the experience all the better.

Cons

I would love to see the overall interface upgraded to modern 2020 standards. Many of the screens are cumbersome as software was back on the 90's.

PG
AvatarImg

Petar G.

Financial Services, 501-1,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SysAid logo

SysAid

Amazing Help Desk .

Reviewed 6 years ago
Pros

I love the ticket system SysAid implements .As far as I am aware,it is customizable and subject to my preference .It enables me to explain my technical issues ,when I have them , at great length , which in turn helps our IT techs to resolve them as quickly as possible .Being able to see your ticket history is also very useful .

Cons

The original configuration can be hard to set up and takes a while . Admittedly, I am not involved with that part of the process and it is feedback I have received from colleagues .