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SysAid vs HaloITSM Comparison

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Good recommendations?

SysAid logo

SysAid

95pts

Overview

Category Leaders

SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the...

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

79

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

45

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

444

5

4

3

2

1

289

119

24

10

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

36

5

4

3

2

1

24

12

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

Pros

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.

Cons

There are no hidden charges for extra modules, you get everything you need out of the box.
However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.
We don't use all of the features we could, which can be frustrating.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features123
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • OSHA Compliance
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features127
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • OSHA Compliance
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations24
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations31
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

AF
AvatarImg

Adam F.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HaloITSM logo

HaloITSM

Great ITSM Tool

Reviewed 2 years ago

In general it has been very good, deployment was great (although a paid for extra of course).

Pros

The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.

Cons

Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.