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SysAid vs Operations Hub Comparison

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Overview

Category Leaders

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service...

Category Leaders

Operations Hub is a suite with all the features you need to keep HubSpot and your other applications fully integrated. Operations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

226

88

21

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

203

47

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

TH

Tim H.

Pros

Overall, PieSync worked great for us and saved us a lot of time doing exports/imports daily. The functionality and concept are great and most everything worked very well.

Tyler G.

The team member was fantastic, friendly, professional and within 5 minutes had explained what I needed to do. Overall I am very pleased with this product for the use case I outlined above.

AM

Amanda M.

I like being able to see the statistics of everything. I love that everything syncs to our CRM system super quickly.

MV

Mandy V.

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.

JW

Joe W.

Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.

Erick V.

Emails notifications is ugly. Not intuitive software, hardly understandable at first.

MG

Marius G.

Cons

I had a few syncing problems because of a Mailchimp's restriction, which did not allow us to update the contact.

AR

Anonymous Reviewer

One frustration was that there are a lot of properties that couldn't be synced or mapped how we wanted.

Tyler G.

Sadly, it only synced the contacts and left me to manually sync the rest.

EL

Emile L.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features78
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode / Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • CRM
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Data Cleansing
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Database Support
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Logs
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Data Sources
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Management
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Uptime Reporting
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features32
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode / Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • CRM
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Data Cleansing
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Database Support
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Logs
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Data Sources
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Management
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Uptime Reporting
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations92
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM