SysAid vs Spiceworks Comparison Chart

Top features
Typical customers
Support options
Mobile apps
User reviews
Value for money
Ease of use
Customer support
Users recommended to a colleague
Social presence


Jae Nichols

Behind the times.


A haphazard ticket system that sometimes works better then nothing at all.


I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.


Small to Medium business would be better off with Spiceworks IMHO.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Source: Capterra
Helpful?   Yes   No

Response from SysAid Technologies

Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed

SysAid Reviews
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Read more