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SysAid Logo

The most advanced AI-powered ITSM platform in the market

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SysAid Reviews - Page 2

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481 reviews

CM
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Corus M.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SysAid, a cost effective reliable ITSM System for Mid - Large Enterprise

Reviewed 2 months ago

Other than a few things, we are generally happy with the system, as it has so far allowed us to manage our IT services effectively without having to pay hefty annual subscriptions.

Pros

Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change management, making it easy to ensure each step is taken in the change process.

Cons

Admin Group Privacy - Right now, regardless of how you configure the admin groups, it is not possible to ensure that one group mis not able to see members of the other group, including their tickets.

PA
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Peter A.

Telecommunications, 1,001-5,000 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SysAid for ITSM and Operations

Reviewed 5 months ago

SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance.

Pros

Reporting, Analytic and performance review

Cons

The Complexity. Sometimes, it's difficult to find some features