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SysAid Logo

The most advanced AI-powered ITSM platform in the market

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SysAid Reviews - Page 3

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481 reviews

JY
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Jason Y.

Machinery, 1,001-5,000 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent ITSM!

Reviewed 5 months ago

It has been a great experience, especially since the company continues to improve the product and features.

Pros

Routing features, workflows, AI chatbot, ticket management

Cons

The built in reports are a little challenging.

ab
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alexis b.

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SysAid a hidden gem

Reviewed 5 months ago

Excellent, Professional, Organised and extremely friendly

Pros

We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid.

Cons

This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was.