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SysAid Logo

The most advanced AI-powered ITSM platform in the market

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SysAid Reviews - Page 4

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481 reviews

KG
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Keenan G.

Nonprofit Organization Management, 51-200 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sysaid Review - Keenan Green

Reviewed a year ago
Pros

Very inclusive in terms of default criteria that's been setup within admin settings. Relatively simple to use and simple to learn.

Cons

Not really a dislike towards SysAid itself, but it's definitely tailored towards bigger teams/organisations. We're only a small team so we don't really use its full functionality at times.

JB
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James B.

Electrical/Electronic Manufacturing, 5,001-10,000 employees

Used weekly for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for getting quick IT support

Reviewed 3 months ago
Pros

Creating tickets are incredibly easy, they automatically route to the proper OT contact.

Cons

Sometimes it's hard to find the right category, they filter out sub categories based on previous options. No search available.