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SysAid Logo

The most advanced AI-powered ITSM platform in the market

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SysAid Reviews - Page 6

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481 reviews

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Isidro Armando B.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-one service

Reviewed 5 years ago

El fácil acceso que tiene y funcionalidad del modulo de flujos de trabajo ayudaron a simplificar el proceso de compras dentro de la empresa.

Pros

Todos los módulos son de un uso muy sencillo si como el producto en general, la integración con los servicios de AD, correo, etc, se adapto de forma sencilla para implementar los servicios de flujo de trabajo que tenemos dentro de la empresa.

Cons

No todos los módulos estan disponibles en la versión Completa, y que deberían de colocarte los al menos por un periodo para que puedas identificar las áreas que podrías automatizar con ellos.

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Tito C.

Government Administration, 201-500 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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How SYSAID help us low the response time to solve issues

Reviewed 3 years ago

We have an excellent experience with the software because we low the response time, also we can manage the inventory asset easily, we are now upgrading our version to the 22 expecting to see all new features.

Pros

We most like how easy end users can open an incident/request, we are a court and our end users are lawyers with low IT knowledge.

Cons

How easy you can automate the routing of the tickets!