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SysAid Logo

The most advanced AI-powered ITSM platform in the market

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SysAid Reviews - Page 7

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481 reviews

BJ
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Bryan J.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The one platform to rule them all

Reviewed 4 years ago

I find Sysaid to be a very professional and easy to work with company.

Pros

The system fits many needs and works for many departments in our organization. The one stop place for users to submit tickets to various departments and to find information quickly using the Knowledge base to be the best thing this software provides.

Cons

There is many interlocking parts that don't seem to be related which can cause confusion. The system is very powerful and has a lot of neat tricks, but understanding how they work is key.

RH
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Ryan H.

Consumer Goods, 51-200 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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sysaid is een goede helpdesk programma

Reviewed 3 years ago

good program

Pros

ticket mangement when there is a new ticket its by not assigend and thats the first thing you see when you start up sysaid. asset list is very easy to use.

Cons

its hard to find old tickets back cuase when i need to search what has done to that one thing the ticket has already been closed and i don't know the number of the ticket