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SysAid
The most advanced AI-powered ITSM platform in the market
SysAid Reviews - Page 7
481 reviews
Recommended
Bryan J.
Health, Wellness and Fitness, 501-1,000 employees
Used daily for 1-2 years
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I find Sysaid to be a very professional and easy to work with company.
The system fits many needs and works for many departments in our organization. The one stop place for users to submit tickets to various departments and to find information quickly using the Knowledge base to be the best thing this software provides.
There is many interlocking parts that don't seem to be related which can cause confusion. The system is very powerful and has a lot of neat tricks, but understanding how they work is key.
Ryan H.
Consumer Goods, 51-200 employees
Used daily for 2+ years
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good program
ticket mangement when there is a new ticket its by not assigend and thats the first thing you see when you start up sysaid. asset list is very easy to use.
its hard to find old tickets back cuase when i need to search what has done to that one thing the ticket has already been closed and i don't know the number of the ticket