TCN Features

TCN

Cloud-based call center solution

4.5/5 (10 reviews)

TCN Feature Summary

  • APIs
  • Advanced search & filtering
  • Agent display
  • Agent transfer & conferencing options
  • Agent triggers
  • Alternate time of day dialing
  • Answering machine hang-up
  • Auto dialer
  • Auto-pacing & timers
  • Auto-payment portal
  • Automate call distribution
  • Automated DNC list population
  • Automated notices
  • Blended call center
  • Built-in telephony
  • Business intelligence reporting
  • CRM integrations
  • CTI
  • Call interception
  • Call logging
  • Call recording storage
  • Chat/messaging system
  • Conditional/sequential dialing
  • Custom agent scripting
  • Custom messages
  • Data transfers
  • Decision blocking
  • Digital notepads
  • Full PCI redaction
  • Healthcare services suite
  • In-house collections
  • Inbound call center
  • Interactive SMS suite
  • Interactive voice messaging
  • Interactive voice response
  • Live call monitoring
  • Manager dashboards
  • Manual dialer
  • Manually approved calling
  • Multi-tenant account access
  • Outbound call center
  • Preview dialing
  • Progressive dialer
  • Quality management
  • Quality monitoring
  • Queue management
  • Queued callback
  • Real-time cell phone scrubbing
  • Real-time chat
  • Real-time reporting & statistics
  • Redialing busy or no-answers
  • Remote accessibility
  • Reporting/analytics
  • Response capture
  • Rotating messages
  • Speech analytics
  • Tagging & commenting
  • Text to speech
  • Traffic/volume forecasting
  • Transcript visualization
  • Voice broadcasting
  • Voice message distribution
  • Voicemail delivery
  • Workforce management

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Callback Scheduling
Campaign Management
Chat
Client Management
Commenting
Compliance Management
Conferencing
Contact Database
Contact Management
Customizable Caller ID
Customizable Reporting
Data Import/Export
Email Integration
Email Notifications
Follow-up Scheduling
Forecasting
IVR / Voice Recognition
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Monitoring
Performance Reports
Predictive Dialer
Productivity Reporting
Real Time Data
Real Time Reporting
Records Management
Remote Access
Reporting & Statistics
Search Functionality
Tagging
Template Management
Text to Speech
Voice Mail
Website Integration
Learn moreCompare App
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Callback Scheduling
Campaign Management
Chat
Client Management
Commenting
Compliance Management
Conferencing
Contact Database
Contact Management
Customizable Caller ID
Customizable Reporting
Data Import/Export
Email Integration
Email Notifications
Follow-up Scheduling
Forecasting
IVR / Voice Recognition
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Monitoring
Performance Reports
Predictive Dialer
Productivity Reporting
Real Time Data
Real Time Reporting
Records Management
Remote Access
Reporting & Statistics
Search Functionality
Tagging
Template Management
Text to Speech
Voice Mail
Website Integration
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Callback Scheduling
Campaign Management
Chat
Client Management
Commenting
Compliance Management
Conferencing
Contact Database
Contact Management
Customizable Caller ID
Customizable Reporting
Data Import/Export
Email Integration
Email Notifications
Follow-up Scheduling
Forecasting
IVR / Voice Recognition
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Monitoring
Performance Reports
Predictive Dialer
Productivity Reporting
Real Time Data
Real Time Reporting
Records Management
Remote Access
Reporting & Statistics
Search Functionality
Tagging
Template Management
Text to Speech
Voice Mail
Website Integration
Visit WebsiteCompare App

TCN Feature Reviews

10 reviewers had the following to say about TCN's features:

Vincent Mazza

Effective & Easy to Use Hosted Dialer with Great Support

2018-04-17

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc.

Pros

The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.

Cons

This means you're beholden to support for simple things such as adding a new user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Work

Easy to handle and maneuver through

2017-12-26

Pros

The ability to monitor length of time the reps remain on a certain status.

Cons

The inability to receive a message from the reps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bhagvan Kommadi

TCN customer experience

2019-05-31

Overall is good and needs improvement on user experience and mobile channel.

Pros

The functionality and features are very good and useful.

Cons

user experience needs to be improved and mobile channel will be a good option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Work

LOVE, LOVE LOVE TCN!!

2019-02-07

It gives me daily reports as to the work performed.

Pros

I like the easy set up for campaigns.

Cons

There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TCN


Thanks for the great feedback! Your feedback has been shared with development team.

Read more
Anonymous
A verified reviewer

Very good product and integrates with our software platform.

2017-12-05

Reaching consumers

Pros

Continuous improvement and development- company is innovative and is always moving forward. Reports can be emailed daily.

Cons

Reports can be cumbersome looking with a lot of fields that are not necessarily helpful but what you need you can get- just spend some time with help desk customizing them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
jason cimini

New to TCN

2019-03-04

I use TCN to call all our customers in advance of their upcoming service dates.

Pros

I've been using TCN for only 4 months now and it's made my job as a dispatcher a lot easier. My second favorite part is the speed in which things get done.

Cons

The only real con about it is that I didn't know about it sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yvonne Rem

Not the Most Positive of Reviews

2019-03-06

It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.

Pros

Seems flexible in some ways for bundled/complementary service (with ISSI).

Cons

Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Ken Rowen

Administrative Director of Operations

2019-03-04

TCN has been a fantastic partner to my company for many, many year. Have also used TCN with a prior employer and have nothing but positive things to say about TCN.

Pros

As good as the software is, the supporting team from TCN is even better.

Cons

Would like functionality to set different rules for limiting contact frequency for a phone number so that a client like me can have X days for client ABC and Y for client DEF or based upon account strategy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Kiefer

Cloud Dialer - Leader of the Pack

2019-02-05

The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

Pros

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences.

Cons

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TCN


Thanks Matt. Your feedback has been shared with development team.

Read more
christian paff

Class A Company, Premier Dialing Solution

2020-05-22

One of the best companies we have ever worked with

Pros

Hands down have the best customer service we have encountered from any vendor as far back as i can remember.

Cons

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more