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tcnp 3 Features
Features Summary
Functionality
4.0
/5
12
Total features
74
4 categories
tcnp 3 features
Common features of Call Center software
Screenshots
Contenders comparison
Functionality
4.0
/5
12
Price starts from
No pricing info
Total Features
74
Unique features
Automated Notices
FCC Compliance
Call Disposition
FTC Compliance
Functionality
4.4
/5
3.4K
Price starts from
49
/user
Per month
Total Features
184
Features in Common
49
Unique features
VoIP Connection
Knowledge Management
Multi-Language
Audit Trail
Common tcnp 3 comparisons
Reviewers who mentioned features said:
Matt K.
Financial Services, 11-50 employees
Used daily for 2+ years
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The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.
I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!
WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!
Thanks Matt. Your feedback has been shared with development team.
Mohammed G.
Outsourcing/Offshoring, 10,001+ employees
Used daily for 6-12 months
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Worth the price for the dailer segment, adherence to compliance
Expert technical support team and speed of implementation or revising existing queues is the prime takeaway for this tool
Ease of building reporting template specific to inbound environment. Had to spend time in building templates
Gianpier Y.
Environmental Services, 11-50 employees
Used daily for less than 6 months
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Very Bad
I honestly can't pick out a single thing that this dialer did well either than it being customizable
Customer Service is terrible. I have had multiple breakdowns and glitches. I'm 2 months in and already switching to another dialer because of the lack of customer service and the fact that they thought it was a good idea to put someone in customer support who seemed to pick up every time who doesn't actually know how to use the dialer. They then proceeded to say I needed to get sent over to my sales rep who vacationed every other week. Overall highly do not recommend and with me trying to save a couple dollars I have lost thousands in hours of my callers sitting around.
Vincent M.
Financial Services, 11-50 employees
Used daily for 2+ years
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Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.
Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.
If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.
Bhagvan K.
Computer Software, 1-10 employees
Used monthly for less than 6 months
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Overall is good and needs improvement on user experience and mobile channel.
The functionality and features are very good and useful.
user experience needs to be improved and mobile channel will be a good option.
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