App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

tcnp 3 Logo

tcnp 3

4.3
(12)

Write a review

Cloud-based call center solution

learn more

(0)

tcnp 3 Features

Features Summary

Functionality

4.0

/5

12

Total features

74

4 categories

tcnp 3 features

API
Activity Dashboard
Auto-Dialer
Automated Notices
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution

Common features of Call Center software

API
Activity Dashboard
Activity Tracking
Alerts/Escalation
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.0

/5

12

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

74

Unique features

  • Automated Notices

  • FCC Compliance

  • Call Disposition

  • FTC Compliance

Functionality

4.4

/5

3.4K

Price starts from

49

/user

Per month

visit website

Total Features

184

Features in Common

49

Unique features

  • VoIP Connection

  • Knowledge Management

  • Multi-Language

  • Audit Trail

Functionality

4.5

/5

1.9K

Price starts from

14

/user

Per month

visit website

Total Features

158

Features in Common

46

Unique features

  • Content Management

  • Access Controls/Permissions

  • Real-Time Chat

  • SEO Management

Common tcnp 3 comparisons

tcnp 3 logo
ReadyMode logo
tcnp 3vsReadyMode

Reviewers who mentioned features said:

AvatarImg
AvatarImg

Matt K.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cloud Dialer - Leader of the Pack

Reviewed 4 years ago

The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

Pros

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

Cons

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Vendor response

Thanks Matt. Your feedback has been shared with development team.

MG
AvatarImg

Mohammed G.

Outsourcing/Offshoring, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TCN Dialer solution

Reviewed a month ago

Worth the price for the dailer segment, adherence to compliance

Pros

Expert technical support team and speed of implementation or revising existing queues is the prime takeaway for this tool

Cons

Ease of building reporting template specific to inbound environment. Had to spend time in building templates

GY
AvatarImg

Gianpier Y.

Environmental Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Terrible Dialer, Terrible Experience

Reviewed a year ago

Very Bad

Pros

I honestly can't pick out a single thing that this dialer did well either than it being customizable

Cons

Customer Service is terrible. I have had multiple breakdowns and glitches. I'm 2 months in and already switching to another dialer because of the lack of customer service and the fact that they thought it was a good idea to put someone in customer support who seemed to pick up every time who doesn't actually know how to use the dialer. They then proceeded to say I needed to get sent over to my sales rep who vacationed every other week. Overall highly do not recommend and with me trying to save a couple dollars I have lost thousands in hours of my callers sitting around.

VM
AvatarImg

Vincent M.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Effective & Easy to Use Hosted Dialer with Great Support

Reviewed 5 years ago

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Pros

Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.

Cons

If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

BK
AvatarImg

Bhagvan K.

Computer Software, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TCN customer experience

Reviewed 4 years ago

Overall is good and needs improvement on user experience and mobile channel.

Pros

The functionality and features are very good and useful.

Cons

user experience needs to be improved and mobile channel will be a good option.